Customer Service Manager
Resume:
Matthew J. Williams
**** ****** ***. *** *** Antonio, TX 78240 * 210-***-**** *********.**@*****.***
ard working candidate looking to contribute to the success of a solid organization.
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Qualifications
• Problem Solving Skills Data Entry
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• Strong Interpersonal Skills Dependability
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• Solid Customer Service Marketing
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• Client Relations Leadership
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Professional Experience
Assistant Manager 2006 to 2010
Meineke, San Antonio, TX
In the time of working at Meineke Car Care Center I managed to work from the position of a General
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Helper to the position of an Assistant Manager. While in this position I managed to increase
Customer Service, bring in more repeat clients, network to new clients, and bring down overall cost
of goods used by the Meineke shop.
Marketed to new clients by advertising over the phone and in person about our services.
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Managed incentive program for repeat clients
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Checked warranty info in relation to work being performed
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Issued quality control calls to ensure client satisfaction
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Negotiated supplier rates to procure parts at lower cost drastically reducing cost for the company.
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Gained customers trust by listening to their problems, then addressing problem, the cause, and the
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recommended repairs needed to correct the issue and prevent further complications.
Oversaw and improved working conditions between employees by conducting after hour staff
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meetings.
Inventory Control
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Education
Tom C. Clark – San Antonio, TX
GPA 3.5, May 2004
Technology Summary
MS Office (Word, Excel, PowerPoint, Access, Outlook) Windows (all)
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