Customer Service Manager
Resume:
Natalie Gibbs
Employment:
Owens and Minor- Medical Supplier, Fillmore California
Customer Service Representative/ Call Center Inbound/Outbound Calls
.Took daily medical supply orders from Hospitals/Independents
.Maintained customer records and made sure shipments were accurate and
orders arrived on time
.Inter Branch Transfers from one distribution center to the other
. Deal with Unsolved issues
. High call volume
.Weekly round table to discuss solutions to customer issue as well as
formulate idea to assist other reps
.Check back orders on a daily basis
.Sent out info packets to clients and prospects, in addition to our private
label products
.Determine allocation of products by "buy cycle"
.Met deadlines for work assignments and inform work status and progress to
the customers
.Kept very detailed information and communicated with customer,
distribution center, accounting and buyer.
.Visited our Distribution Center to make sure things were being sent out
properly
.Upsold products
.Prepares routine metrics reports for product availability, quality holds,
shipping
.Advised clients on product substitution
.Contacted the manufacturer to see if products were on back order and when
the expected release dates are
.Submitted credit and RGA'S on over shipments, damaged products, incorrect
unit of measure or incorrect products
.Worked daily back order reports
Bio Scient, Saugus, California
05-04-2011- 08-30-2012
Call Center/ Customer Service Inbound/Outbound Calls
.Handle all incoming calls
.Explain products to customers, ingredients and how to apply product
.Filing orders and tracking orders to make sure they have been received
properly
.Possess excellent written and verbal communication skills
.Processed returns and maintained relationships with customers
.Multiple projects simultaneously.
Myan, Puerto Penasco, Mexico
01/05/2009- 08/15/2011
Time Share Representative
. Sold Time Shares
. Worked with customers on available package options
. Worked with Managers on creating custom packages
Venue of Scottsdale, Scottsdale, Arizona
11-23-2005 - 11/ 27/2010
Sales Manager / Event Coordinator
.Assistant to CEO/ Event Manager
. Worked with high profile celebrities to have their needs met
.Solicited new business, managed existing business and optimized customer
relationship management
.Responsible for planning, organizing and coordinating functions for
assigned group accounts to ensure optimum customer satisfaction, maximize
profitability and generate return business
.Oversee all activities relating to the set-up of the event to ensure that
client expectations were met and all contracted services were provided
.Upsold events
.Able to handle multiple tasks simultaneously and to work in an environment
of changing deadlines and competing priorities
.Strong commitment to customer service excellence with a sense of diplomacy
and tact
.Understand and research target audiences through monitoring of direct
market results, following market trends, testing innovative ideas in the
marketplace and analyzing post-event data.
.Coordinated details of program including all food and beverage, events,
entertainment, flights, room blocking operations and final documentation
.Followed up with clients to make sure that they were completely satisfied
with their event
.Followed up with final invoice to make sure that it has been received
properly and all is accounted for
.Liaising with appropriate departments to address IT, Communications and
Operations issues on behalf of the team
.Completed BEO"s with room set up for client
.Sourced vendors and negotiated service contracts to obtain best price and
value
.Created and monitored budgets including: management of all invoices,
vendor relationships and expenses
.Maintained detailed records of all event-related correspondence prior,
during and after event
.Researching potential event locations and other potential venues to ensure
event needs are met
. Time management a must
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