Customer Service Human Resources

QAIS HAJI

Address:*** ******** ******, *******, *********, HA9 8TG

Tel: +44 (0-793******* (Mobile)

Email: ********@*******.***

DOB: 20/03/1991

PERSONAL PROFILE

A highly motivated and enthusiastic individual with excellent communication

skills looking for a challenging and rewarding career which will ideally

utilise both my Human resource knowledge and various work experiences as

well as aid me in developing new skills. As a team, working towards a

common goal is a vital factor which I perceive to be as a challenge. I feel

I can adapt fairly rapidly and I truly believe I would be an asset to any

firm with my background and abilities.

EDUCATION

Sept 2009- July 2013: 2:1 in BA (Hons) Business and Human Resources

Management

Middlesex University

Key modules

. Developing Personal and Professional Competencies

. Business Environment

. Human Resource Management in a global context

. Consulting in Organisations

. Contemporary Issues

September 2007- July 2009: Claremont Sixth Form - A-Levels

. Accounting

September 2002- July 2007: Claremont High School - GCSE's

. Mathematics,

. English Literature,

. English Language

. Business Studies,

. Science Double Award,

. ICT GNVQ (Equivalent to 4 GCSEs)

WORK EXPERIENCE

Dec 2007- Present: Burton Menswear

. Developed excellent customer service skills as a Sales Assistant.

. Worked in a team towards a common goal.

. Developed communication skills, increasing my confidence.

. Improved negotiation skills by directly dealing with and following up

potential customers

July 2012-September 2012: G4S (London Olympics 2012)

. Great team building skills

. Often carried out team leader roles

. In charge of high security avoiding threats and danger to the Olympics

. Working under pressure.

January 2011-April 2011: Apna Ghar Housing Association

. Administrative Work

. Answering Telephone Queries

. Dealing with customer complaints

. Filing

. Gained basic office skills such as invoicing and filing documents

January 2010 (2 Weeks): Red Carpet Security

. Administrative Work

. Dealing with employee related matters

. Answering Telephone Queries

. Dealing with enquiries

June 2007- August 2007: Global (Mobile Phone Shop)

. Customer service skills as a Sales Assistant

. Running a small business and dealing with finance

Skills and Other Interests

Languages Native English speaker and Urdu

Computing Advanced user of Windows operating system and Microsoft Office

software

Organisation Improved time management skills while working at I DO

media where I had to ensure I organised my work load

well and worked efficiently so as to not incorrectly

charge clients

Presentation Assessed presentations at University, I was required as a

consultancy module to present a marketing

presentation to a fine chocolates firm called Paul

Wayne Gregory giving him different methods on how he

could go about penetrating the fine chocolate market.

Mentoring As I carry out Fostering in my household I am required to look

after children who are from troubled backgrounds such

as domestic violence, etc. This has given me the

skill to tackle difficult situations.

Teamwork Practised team work skills by taking part in Olympics 2012

.

Sport/Hobbies I enjoy reading books, Boxing, football, bodybuilding,

swimming and travelling

REFERENCES

Jai Dosanjh

Apna Ghar Housing Association

1 Olympic Way,

Wembley,

Middlesex,

HA9 0NP

Bhupendra Ghelani

Burton Menswear

314-316 Station Rd

Harrow, HA1 2DX

020-****-****

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