Human Resources Customer Service

Desirée Alleyne

Human Resources/Legal Recruiting Assistant - BINGHAM MCCUTCHEN LLP

Alexandria, VA

*******.*******@**.*** - 703-***-****

Dedicated Administrative Professional offering versatile office management skills, HR knowledge, and

proficiency in Microsoft Office Programs. Strong planner and problem solver who readily adapts to evolving

job demands, works independently as well as a team player exceeding expectations. Experienced in juggling

multiple tasks and meeting deadlines without compromising quality. Over 10+ years of experience working in

customer service, working in administration, and over 1 year of experience working in the human resources

and legal recruiting field.

WORK EXPERIENCE

Human Resources/Legal Recruiting Assistant

BINGHAM MCCUTCHEN LLP - Washington, DC - July 2012 to Present

Answers a variety of departmental inquires and serves as liaison between the Human Resources Department

and the DC office

• Reviews and approves time cards in the attendance tracking system (Kronos) for all staff in the DC office

on a weekly basis

• Generates and distributes staffing notices for DC staff status changes and relocations in the DC office

• Processes verification of employment requests, I-9 verifications, and unemployment verifications.

• Acts as a liaison between the employment agencies and the Senior Manager, Human Resources.

• Drafts and maintains internal and external job postings and recruitment efforts for the DC office and the

Global Services Center (GSC)

• Coordinates, and assists Senior Manager, Human Resources with the administration of the 45 and 90-day

and annual performance evaluation processes for paralegal and non-legal staff.

• Maintains an "open door" policy for legal and non-legal staff in need of assistance and counseling.

• Responsible for the entering and upkeep of data entry, support staff applicants in HRIS system - iVantage

and legal applicants in viRecruit tracking system

• Creates and maintains personnel files for all DC employees

• Conducts new hire orientation sessions, coordinates orientation and training schedules

• Assist with Fall On Campus Interviews(OCI) schedules and callback interviews

• Conducts preliminary summer associate resume reviews

• Processes travel arrangements for OCI attorneys and call back interview candidates

• Arranges accommodations for hospitality suites and assembles firm favors and information packets.

• Provides assistance in coordination of Summer Program for over 40 summer associates - including social

events, work product, summer associate performance reviews, and mentor program assignments and events

• Administers logistical support for various firm initiatives and special projects

• Serves as office contact for charitable contributions; tracks and processes all contributions for the DC office

Program Administrator

UNIVERSITY OF VIRGINIA - Falls Church, VA - July 2011 to July 2012

Partnered with program directors, developers and others in order to insure the effective delivery of educational

programs

• Worked independently in the day to day management of courses in the teacher education professional

development programs as well as the Business and Government programs

• Provided support to faculty in order to prepare, execute and assess educational programs, classes, etc

• Made recommendations related to improvement of program delivery and related business processes

• Contributed effectively to program planning, assist instructors with travel arrangements and travel

reimbursement processes

• Designed and maintained databases, grids, spreadsheets, flyers and records which contain program, faculty

and student information

• Administered support in arrangements of ordering textbooks and materials, teaching contracts, facilitate

grades and evaluation processing, and arranging for online class support

• Trained all new program administrators; created and maintained training manual

• Answered student's calls and email inquiries in the first instance and resolves problems dealing with

registration, withdrawals, refunds, grades, class cancellations, etc.

Academic Program Coordinator

UNIVERSITY OF VIRGINIA - Falls Church, VA - April 2008 to July 2011

Education Support Specialist

• Worked independently in the day to day management of courses in the teacher education professional

development programs

• Managed course schedules, processed grade changes and course evaluation, and monitored assignments

of appropriate classroom space and equipment technology requirements

• Processed new hire paperwork for adjunct faculty

• Designed and maintained databases, grids, spreadsheets, flyers and records which contain program, faculty

and student information

• Provided support in arrangements of ordering textbooks and materials, teaching contracts, facilitate grades

and evaluation processing, and arranging for online class support

• Answered student's calls and email inquiries in the first instance and resolves problems dealing with

registration, withdrawals, refunds, grades, class cancellations, etc.

Member Services Operations Specialist and Professional Standards Administrator

THE RICHMOND ASSOCIATION OF REALTORS - Richmond, VA - March 2005 to September 2007

Assistant to the Vice President of Member Services and Professional Development

• Provided assistance to new and existing members with application processes

• Answered inquiries regarding membership

• Physical and electronic filing of member and firm records

• Assisted in the following for the Accounting department:

o Invoiced membership dues and fees

o Balanced daily receipts for all departments as needed

o Keyed in A/R payments as needed

o Keyed in and printed A/P checks as needed

• Grievance and Professional Standards committee liaison

• Maintained confidentiality, handled all paperwork for Ethics and Arbitration complaints, scheduled and set up

all hearings, recorded and kept notes at meetings and hearings

• REALTOR® Store inventory control and processed purchase orders

• Notary Public - term of office July 2005 - July 2009

EDUCATION

BS in Business Management, Concentration in Human Resource Management

Virginia State University - Petersburg, VA

2004

ADDITIONAL INFORMATION

Skills Summary

Office Management

Customer Service

Employee Relations

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Onboarding

Recruiting

Filing & Data Entry

Ivantage

Kronos

Microsoft Visio

Administrative Support

Spreadsheets/Reports

Interview Scheduling

ViRecruit

SiteCore

ViDesktop

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