Customer Service Assistant

Jena Stephens

**** ***** ***** *****, ****** GA *0519

phone: 678-***-**** email: ********@********.********.***

Education:

Bachelor of Sciences: Communication, Concentration: Media Studies, Minor: Film, Certificate: Joel A. Katz Music

Entertainment Business Program. Honors Graduate. Kennesaw State University (KSU) Kennesaw, GA, GPA (3.75)

Work Experience:

Secretarial Student Assistant, Secondary and Middle Grades Education, KSU, Jan. 2010- Aug. 2012

• Communicated and maintained customer service, created spreadsheets, lists, signs, PowerPoints and other

important documents for in-office and on-campus presentations, assisted in organizing various resources for

conferences, handled confidential information, relayed all emailed, phoned, mailed, faxed and all other means of

communication between students and faculty, edited written documents for error from faculty and staff, trained

incoming employees.

Lab Student Assistant, Kennesaw Hall Computer Lab, KSU, August 2012- Dec. 2013

• Well-versed in all computer inner-workings and programs in order to aid students in lab, communicated with

students and utilized customer service on a daily basis, communicated between students and lab technicians

Warrior Intern, Sixthman, September 2013- December 2013

• Working with event planning for concert festivals, brainstorming with the team, and creation of products and

events for the Warrior team

• Researched and formatted guest emails in relation to guest interests, Sixthman timeline, and music choice.

• Researched and constructed a list of social media updates for several outlets, in order to better connect with

fans/customers.

Broadcast Intern, Moby Enterprises, Moby in the Morning Radio Show, December 2012 – May 2013

• On-air personality as intern “Button”, alongside Moby Carney and Ron Theus

• Digital audio editor on Adobe Audition

• Loading commercials via Media Touch Log and Media Touch Production

Promotions Intern, Q100 Radio Station, August 2012- December 2012

• Worked as a Q100 representative in promotions and marketing

• Helped in audio cutting for producing and advertising for radio

Technological Knowledge:

• Extensive knowledge of both Macintosh and Microsoft operating systems, Word, Powerpoint, Final Cut Pro X,

iMovie, iDVD, Windows Movie Maker, Apple applications via iPhone, internet, Picnik.com photo editing

Social media sites including: Facebook, Twitter, Myspace, Xanga, Tumblr, Pintrest, Youtube, Vimeo and

Instagram (Klout score: 51)

• Basic knowledge of Adobe Audition, Media Touch Log and Production tools, sound board operation, website

creation, HTML code manipulation, Excel, video camera and boom mike operation, Canon Rebel Xsi equipment

and software operation, Photo editing.

Skills:

Script writing, photography, photo design and editing, editing for grammar and content, video producing and editing,

communication, research, customer service, public speaking, social media, artist management, event planning, radio

broadcast, audio editing

Honors/Activities/Leadership:

President’s and Dean’s List (2009- 2013), Alpha Omicron Pi (AOII) Collegiate Founding Sister (2010- 2013): AOII

Historian (2010), AOII Video Producer (Sum. 2011), AOII Recruitment Technician (Sum. 2012 and 2013), KSU Honors

Program (2010- 2013), National Society of Collegiate Scholars (2010- 2013), Blue Key Honors Society (2011- 2013),

Golden Key National Honors Society (2011- 2013) Winner of Who’s Who in Kennesaw Award (2011 and 2012)

Contact this candidate