Customer Service Quality Assurance

Carlyle D. Lewis

**** ******** ***** ************, ** 19426 610-***-****

*******.*****@*****.***

"Stellar performer; went above and beyond to ensure easy transportation and

safety."

~ Excerpt from Customer Service Excellence Award, 2010

Logistics & Supply Manager

Active Secret Hands-on Logistics and Supply Manager with 16 years of

Clearance experience leading logistics and supply operations in

Planning private, military and United States (US) government

Warehouse Management organizations, solving problems and overcoming obstacles

Exceptional supervisory experience with proven ability to

Transportation build and lead teams, making critical decisions in

Inventory Management time-critical, high-stress environments

Demonstrated capacity to plan, support and oversee

Distribution large-scale operations, coordinating logistics and

Budget operations among numerous departments and agencies

Administration Expert Instructor, evaluating and writing new training

programs and materials

Professional Experience & Achievements

Senior Logistics Management SPecialist 03/2010 to Present

Department of Defense, Washington, DC (Pentagon), Iraq and Afghanistan

. Logistics Management Specialist with specialized experience planning and

carrying out projects to improve the efficiency and productivity of

organizations and employees in administrative support activities for

established logistics management and program analysis operations and

programs, planning, coordinating, training and evaluating units and

resolving substantive issues pertaining to mobility and logistics;

Currently providing logistics and supply support in Afghanistan to

military operations for $200M contract.

. Managed total cradle-to-grave life cycle logistics support for assigned

systems or subsystems, integrating separate functions of supply,

maintenance, procurement and quality assurance into logistics activities

required to sustain system fielding

. Supported contract for operations in Contingency Operating Base (COB)

Speicher in Iraq

. Managed $10M in Just-in-Time (JIT) warehouse distribution assets for

$755M Pentagon reconstruction contract.

. Planning involved meetings with Project and Deputy Project Managers and

all department members, including electricians, system operators,

mechanics and assembly/installation technicians to set realistic

deadlines and priorities concerning quantity, quality and cost of

materials required to finish the project on schedule and under budget.

Accomplishments:

< Achieved success in remote locations under harsh, high-stress conditions,

including climate and threat of attack

< Supported logistics for the largest US military aerial port in

Afghanistan

< Distributed more than $500M of combined military and civilian equipment

worldwide through Afghanistan

< Planned and coordinated transportation for more than 2,000 military

personnel redeploying back to the US

< Directed logistics support for US Army Contingency Operating Base (COB)

Speicher (formerly Al Sahra Airfield), a key facility supporting

operations throughout Iraq and the surrounding area. Routinely applied

knowledge of Air Force Regulation (AFR) 24-204 Technical Manual, which

dictates and directs the preparation and movement of hazardous material

via military air transportation. Received Customer Service Excellence

Award and arranged secure travel for high-level military officials and

other dignitaries.

Logistics Management SPecialist 01/2008 to 01/2009

United States Navy (USN), Norfolk, VA

Tracked the movement and transportation of more than $1B in Navy materials

and cargo throughout the global fleet. Received Certificate of Appreciation

for commitment to excellence and attained 100% success rating for customer

service and performance accuracy.

Reorganized warehouse with an improved layout to increase efficiency and

safety.

Accomplishments:

< Maintained accountability of $1B in Navy assets

< Improved warehouse inventory by creating a more efficient layout to store

and distribute materials and parts

MATERIALS Management SPecialist 06/2003 to 06/2007

United States Air Force (USAF), Royal Air Force (RAF) Mildenhall, UK

Maintained daily inventory of USAF base supply assets and logistics support

for all functions located at Royal Air Force (RAF) Mildenhall as Chief of

Supply Officer (COSO). Managed classified weapons and sensitive

communications equipment. Implemented strict guidelines and policies

regarding delegating special property signing authority to specific

individuals. Applied information system technology to Quality Assurance and

Quality Control procedures, electronically scanning and cataloging 500,000

auditable equipment-requisition documents without errors.

Tracked status of materials purchased through foreign, national and local

vendors and suppliers.

Accomplishments:

< Managed inventory of $40M with full approval authority

< Identified major discrepancies in inventory reporting to save the

government more than $20M

Carlyle D. Lewis, Page 2

3017 Fairhill Drive Collegeville, PA 19426 610-***-****

*******.*****@*****.***

Education

Bachelor's Degree in Transportation and Logistics Management

American Military University, Charles Town, WV, GPA 3.311

Professional Development

Warehouse and inventory Control

Just-In-Time (JIT) Distribution

Automated Data Processing (ADP)

Property Accounting and Stock Control Analysis

Junior Non-commissioned Officer (NCO) Leadership Development

Workplace Management

International Logistics

Ethical Leadership for Supervisors

Information Security and Awareness

Awards & Special Recognition

Customer Service Excellence Award, 2010

Outstanding Performer, Inventory/Document Control Section, 2006

Civilian of the Year, 2005

Civilian of the Quarter, 2nd Quarter, 2005

Air Force Achievement Medal

National Defense Service Medal

Military Experience

United States Air Force, 03/1995 to 11/1999

Supply Management Journeyman

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