High School Technician

Robert L Mayoh

**** * ******* ***, ***** Lake Beach, IL 60073 *******@*****.*** 847-***-****

OBJECTIVE Enthusiastic Technical Support Technician seeking to benefit an IT Department with complex

technical knowledge and strong leadership skills

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SKILLS & Microsoft Office Ability to learn quickly

ABILITIES

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Windows XP, Vista, 7 Effective oral communication skills

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Basic Linux Skills Strong interpersonal skills

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PC troubleshooting, Ability to direct the work of others

maintenance and repair

• Ability to work as part of a team

• Self-motivated

EXPERIENCE RETAIL TECHNICIAN NCR

JUN 2012 TO JUL 2013

• Responsible for installation, maintenance and repairs on equipment

• Ownership of customer problems or incidents until the situation has been resolved to

the customers satisfaction

• Build working relationships with customers and develop informal communication

channels with customer account at the local level

• Performs periodic preventative maintenance on assigned products; Diagnoses

problems, makes minor repairs, and replaces components

SHIFT SUPERVISOR STARBUCKS COFFEE COMPANY

NOV 2010 TO JUN 2012

• Maintains a calm demeanor during periods of high volume or unusual events to keep

store operating to standard and to set a positive example for the shift team

• Anticipates customer and store needs by constantly evaluating environment and

customers for cues

• Develops positive relationships with shift team by understanding and addressing

individual motivation, need and concerns

• Assists with new partner training by positively reinforcing successful performance

and giving respectful and encouraging coaching as needed

EDUCATION DEPAUL UNIVERSITY, CHICAGO, IL

INFORMATION ASSURANCE AND SECRITY ENGINEERING – IN PROGRESS

GPA 3.35. Completed coursework in Network Security.

COLLEGE OF LAKE COUNTY, GRAYSLAKE, IL

PC TECNICIAN CERTIFICATE - 2011

GPA 3.2. Completed Operating System and Hardware courses consistent with A+ Exam. Also

completed coursework in HTML, PHP, Network Fundamentals, Databases and Programming

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Concepts.

ROUND LAKE SENIOR HIGH SCHOOL, ROUND LAKE, IL

HIGH SCHOOL DIPLOMA

3.5 GPA. Honors Student.

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