Customer Service Manager
Resume:
Heather Johnson
PROFESSIONAL PROFILE
Highly motivated and experienced manager with proven history of
business management.
Special expertise in building and leading top-performing teams,
coordinating corporate initiatives and introducing process improvement
plans to improve results. Additional strengths include:
* People Performance Management * Time management
Skills
* Strategic Planning * Budgeting
* Customer Service Improvement * P&L and Financial
Analysis
PROFESSIONAL EXPERIENCE
Assistant Store Manager, Walgreens, Draper, Utah
May, 2011 - present
. Drive store sales by analyzing financial and performance data;
develops action plans to increase sales and reduce costs
. Supervise merchandising by planning and implementing sets and
resets, creating plans for promotional and seasonal displays.
. Implement store organization through proper hiring and placement,
scheduling of work assignments and delegation
. Complete on regular basis an analysis of inventory trends and
inventory management, including ordering items, receiving, pricing,
returning, transferring and liquidating stock.
. Supervise the store's money including register counts, withdraws
from the bank, armored car pickups, safe deposits and change
orders.
. Oversee different aspects of bookkeeping including ledgers,
invoices, cash reports, time records, and payroll
Merchandise Coordinator, TJ Maxx, Bountiful, Utah
September 2007 - July 2010
. Coordinated with management and other staff in the operations of
the Women's Department by using effective communication skills
. Delegated and supervised tasks appointed to other associates
. Processed the previous day's registers, handled confidential
documents, and prepared the daily deposit for the bank
. Awarded Associate of the Quarter, Winter 2007, Fall 2008, & Fall
2009 for providing customer service and leadership
EDUCATION
Master of Business Administration, Western Governors University
Anticipated: 05/2014 Specialization in Management and Strategy
Coursework includes: Strategic Management, Financial Analysis, and
Decision Analysis
Bachelor of Science, Business Administration
May 2009
University State University, Jon M. Huntsman School of Business,
Logan, UT
Coursework included: Business Strategy, Business Communication,
Managing Organizations and People
9559 South Brandy Spring Lane Apt. 208
Sandy, UT, 84070
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