Customer Service Sales

Angelina Asse

Customer Service Operations

************@*****.***

Experience

Customer Service Representative at Tiffany & Co.

July 2013 - January 2014 (7 months)

Support clients by exhibiting high standards in customer service. Assist Management and Sales Associates

with selling process as needed

Manage multiple phone lines in support of products sales and inquiries. Facilitate message taking and

properly channel communications to appropriate team members

Work with team members to resolve clients disputes via telephone and in-person

Oversee the merchandise repair process. Track and maintain client logs to ensure repairs are conducted in a

timely fashion

Quality check inventory on a monthly basis independently and at times with team members

Operations Manager at The Nail Boutique

September 2012 - June 2013 (10 months)

Managed resource allocation based on client needs and Technicians availability

Receptionist duties included: greeting and interacting with customers; scheduling appointments; tracking

clients; managing phone lines and monitoring customer feedback

Served as a cashier and maintained a clean and orderly checkout area. Worked diligently to ensure zero

complaints during till quality checks by Management

Tracked book keeping activities via QuickBooks and produce reports to Management upon request

Assisted customers with product selections, suggestions and inquiries. Managed stock and catalogued

inventory bi-weekly

Senior customer service at Hsbc bank USA

December 2007 - July 2012 (4 years 8 months)

Supervised a Bank Teller staff of six people and managed bank vault custodian duties

Supported requests for information in response to customer inquiries

Retained and filed banking records and exercised content disposition according to the retention schedule

Maintained balancing standards within the required 95% margin monthly

Resolved product and service issues, determined the root cause, proposed the best solution and conducted

follow-ups to ensure resolution was met

Site Coordinator at The Academic Advantage

October 2011 - June 2012 (9 months)

Hired certified Teachers to work with the youth and teach programs. Worked with vendors to conduct

background checks and verify qualifications

Managed employee timesheets and administered payroll activities on a weekly basis with the Accountant

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Hosted weekly forums with team members to evaluate program success and areas of improvement to better

promote and stimulate program participation with youth

Supervised and supported students during tutoring sessions and managed the set-up and break-down of

learning tools before and after tutoring sessions

Office Assistant at General Vision Inc

January 2009 - January 2011 (2 years 1 month)

Responsibilities included: receiving and distributing communications; copy and scan requests; maintaining

supplies and equipment; answering phones and serving customers

Built a filing system to ensure business records were transparent and retrievable and maintained on-site office

files for retention purposes

Serviced customers by answering questions and responding to messages. Confirmed orders and kept

customers abreast of order status

Skills & Expertise

Microsoft Office Suite, QuickBooks and Point of

Sales Systems

Customer Service

Telephone Skills

Customer Retention

Banking

Data Entry

Microsoft Excel

Office Administration

Microsoft Word

PowerPoint

Microsoft Office

Call Centers

QuickBooks

Team-oriented

Administration

Customer Satisfaction

Teamwork

Office Management

Time Management

Lotus Notes

Administrative Assistants

Outlook

Payroll

Program Management

Education

Technical Career Institutes

Office Technologies, Medical Administrative/Executive Assistant and Medical Secretary, 2006 - 2008

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Angelina Asse

Customer Service Operations

************@*****.***

Contact Angelina on LinkedIn

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Contact this candidate