R akesh kuma r P Patel

Rakesh Patel (M.C.A) L -102 Jalvant Township,nr Bombay market,

puna Bombay market road surat -395006.

787-***-****/accdfk@r.postjobfree.com

OBJECTIVES

Result-Oriented telecom Industry Professional with record of turning around organizations during

survival and growth during economic Downturns. Proven leadership capabilities and launching products,

devising effective advertisements, restructuring territories for maximum profitibality . background includes

major activities like trouble shooting problem and satisfactory with customers solutions .

SKILL PROFILE

• Result oriented technical support executive.

• Work with 4G technology company provide wifi services in customer place.

• Experts in providing installation and services through customer end..

• Management responsibilities team management, call management .

• Expert for design network availability at client end.

• Strong analysing and problem solvig skills.

• Knowledge and experience in Oracle 8i,9i in telecom.

PROFFESIONAL EXPERIENCE

Technical support Executive,Tikona digital network Ltd, Surat (Sept 2012 to Cont.)

Working in system and design management with Oracle 8i technology.

Customer support Executive in NetCom in Norway (April -2012 to Aug-2012)

• Provides best solution for any problem crises and also give proper.

• Played key responsibilities for customer related query.

• Client service provide through company guidelines .

Technical support Executive,Tikona digital network Ltd, Surat (Nov-2009 to Dec-2011)

• Played key roles in company reorganization,revalitazing

• Ensure the a team atmosphere and positive employee relations.

• Maintained strong communication with our organization and customer

Accomplishments

• Stabalised customer support in all the ways

• Provides best solution for any problem crises and also give proper

solution and satisfactory with clients

• Troughout achivement for all our employees in all month also

Maintain strong relation ship with my organization.

• Performance Award, Quality Assurance Award and Top Performer of the Year

Technical executive 2011 Award.

Technical support manager,online communication,surat ( June-2008 to Oct-2009)

• Managing all the activities like handeling our engineer And supporting staff.

• Generate the business through channel business and technical support to our client.

• Strong relation with our company staff and our clients

• Gathered all pertinent information to create reports for presentation on department objectives

to management at monthly measurement meetings.

• Trained regular and new employes

Group Kaushalay Sahayak, Industrial Training Institute,Palanpur (Oct-2002 to Jan-2005 )

• Teaching activities in Industrial Training Institute in Certificate Cource In E-Commerce.

• Over all activities in government institute like clarical work and teaching activities for student

• Create a report and procedure for activities of student

Education and Training

2005 to 2008

Master Of Computer Application

Institution : N.S.V.K.M. MCA College,visnagar

Percentage: final Sem 66.72 %

1999 to 2002

Bachelor Of Computer Application

Institution : C.J.Patel college of Computer studies,visnagar

Percentage: 3rd year – 62.81 %

1997 to 1998

Higher Secondary (10+2)

Institution : Shree VividhLaxi Vidhyamandir Palanpur

Percentage: 57.84 %

1997 to 1998

Matriculation (10th)

Institution : Shree VividhLaxi Vidhyamandir Palanpur

Percentage: 65.57 %

Personal information

4th may 1980

Date of Birth :-

Sex :- Male

Marital Status :- Married

Nationality :- Indian

I am charming, young optimistic management, possessing sound problem solving aptitude&

analytical capability, orderly& efficient methodology, ability to work in own initiative or as a part

of a group, also a hard worker and quick learner.

Yours‘s Faithfully

Rakesh Patel

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