Customer Service Manager

SEAN O. HERBOLD

512-***-**** *******@*******.*** 15714

Tenbury, Houston, TX 77040

Financial executive experienced in various environment with proven ability

to analyze and recommend solutions to improve processes, operational

efficiency and bottom line profitability. Strong ability to immediately

contribute at the decision making level. P&L focused business leader who

is tenacious, wise and persistent. Thrive in a fast paced environment and

able to make tough decisions without hesitation.

Accomplishments

. Developed and implemented new budget, forecasting and cash flow models

at Bellar

. Developed new product costing and reduced operations overhead by 27%

at Fahrenheit

. Reduced production span by 11 days while improving customer

satisfaction ratings from worst in company to top 25% at Anthony &

Sylvan

. Exceeded CitiCards' targeted profitability by 21% in first year

Key Skills

Budgeting, Forecasting, Financial Analysis/Modeling, Monthly/Annual Close,

Consolidations, Reconciliation, Cash Flow, Fixed Assets, Cost Accounting,

AP/AR, Inventory Management

Education

MBA, University of Notre Dame

BBA, St. Edwards's University, Finance & Management

CAREER HISTORY

Controller, Bellar Pools

2012 to Present

Residential and commercial swimming pool construction. Direct and oversee

all financial activities. Lead annual corporate and individual project

budgeting. Forecast monthly performance and provide variance analysis,

produce standard and ad-hoc reporting at corporate, line of business and

project levels. Manage accounting close process, reconciliations, produce

all financial statements, payroll, state and federal taxes (corporate,

sales and use, franchise, and payroll), and prepare for external audit for

multiple entity company. Currently working to automate and stream line

purchasing and AP to have real time approval and eliminate paper driven

process. Manage billing and collections, including AIA. Develop

recommendations and implement actions to create cost savings/profitability.

Developed and implemented new purchasing and inventory management

processes. Manage all business and professional insurance policies and

employee benefit programs.

Controller, Fahrenheit Nutrition Group

2010 to 2012

Nutrition supplement manufacturing. Responsible for all financial

functions including planning, budgeting, forecasting, financial analysis,

accounting (reporting, reconciliation, state and federal corporate taxes,

fixed assets, cost, multiple entity consolidations, and payroll),

professional insurance and human resources. Developed and implemented new

product costing, forecasting, cash flow and budget models. Developed new

investor business plan and presentation. Led conversion to new accounting

system and inventory management software. Streamlined operating procedures

and manufacturing processes to reduce costs, improve profitability and

implement new GMP initiatives.

General Manager, Blue Haven Pools & Spas

2010 to 2010

Residential and commercial swimming pool construction. Led the Houston

market with multiple store locations, construction, marketing, service and

operations functions that built up to 400 custom gunite swimming pools.

Developed and implemented job costing and new technology initiatives.

Improved per unit profitability by 19% through process improvement,

subcontractor/supplier negotiations and sourcing.

Director of Operations, Anthony & Sylvan Pools

2007 to 2010

Residential swimming pool construction. Turned around struggling

construction operation by reducing leakage by 60% and decreasing span by 11

days. Put cost controls in place, implemented paced production and LEAN

construction initiatives. Reduced annual shrink from 18% to .78% through

new purchasing and inventory control processes. Led all construction and

operations group of 18 people that built 500+ projects per year. Developed

annual budget and led quarterly/annual budget meeting with CEO and

President. Responsible for division profitability. Completed monthly

project and accounting reconciliation, accruals and closing entries.

Purchased all equipment and supplies for Texas division. Reduced leakage

through establishing controls and standards and decreasing span by

continuously improving processes.

Store Team Leader (General Manager), Target Corporation

2006 to 2007

Full P&L and leadership responsibility for $26M location with 125

employees. Delivered 14% increase in holiday sales through merchandising

and customer service initiatives. Worked on two new store openings.

General Manager, The Home Depot

2002 to 2006

Deliver $45M sales with a staff of 125 employees. Full P&L responsibility.

Led opening of new store, exceeding targeted first month's and first

year's sales plan. Assigned to store while it was still under

construction. Hired management staff of 20 in three weeks. Led and drove

productivity of staff through five-week process opening new store without

incident. Kept preopening expenses $85K under budget. Responsible for

purchasing whole store inventory and merchandise stock levels. Worked on

corporate strategic initiative to drive web based revenue. Graduate of

Leadership Program.

Financial Analyst II, Citi Group (CitiCards division)

1999 to 2001

Selected to be first planning and control analyst to manage Citi Group's

newly acquired credit card portfolio and exceeded targeted profitability by

21% in first year. Created and presented financial forecasts and business

plans for portfolio with over $260M in receivables to President. Developed

ad-hoc and recurring financial reports and planning models to meet rapidly

changing deadlines. Directed marketing effectiveness by working closely

with Marketing and Risk Management to identify unique target segments to

expand card holder base and transaction volume. Managed client's $40M+

annual cost center in on-site consulting role. Reduced cost by $500K and

improved operational efficiency by implementing first paperless ac-counts

payable process. Extensive analysis to optimize expense and revenue

initiatives and tax saving/compliance strategies.

HR Administrator, PSW Technologies

1996 to 1999

$25M software consulting firm. Responsible for all operations and

administration budgeting process and quarterly reviews. Administered

401(K) program. Directed investment committee meetings and led two 401(K)

conversions. Implemented matching program, resulting in 86% participation.

Contact this candidate