Customer Service Manager

LETICIA EQUIHUA

PO Box ******

Las Vegas, NV ****7

Mobile ph: 702-***-****

Dear Hiring Manager:

I am looking for a Community Maanager position in a working environment where I can apply and develop all my talents, and skills obtained through previous work experience and education.

I offer apartment leasing with fair housing knowledge, professional customer service with the ability to handle multiple phone lines, a variety of administrative, accounting, data entry experience, and strong organizational skills. I am proficient and intermediate knowledgeable in related programs, such as; One Site, Rent Roll, Word, Excel, Outlook, and internet navigation. I am also familiar with business machines like; copier, faxing, scanning machine, and calculator. In addition, I am multi task and detail oriented, bilingual eager to learn and a dependable candidate. All these characteristics coupled with integrity makes me a suitable future employee of your community.

Please give the possibility to demonstrate that a contribution to your company will be valuable. Feel free to contact me at your earliest convenience to schedule an interview at 702-***-****, and discuss with detail all my qualifications.

Sincerely,

Leticia Equihua

LETICIA EQUIHUA

PO Box 570774

Las Vegas, NV 89157

Mobile ph: 702-***-****

OBJECTIVE Apply my experience in a Community Manager position with a profitable and progressive mobile home community.

EDUCATION

Centro de Bachillerato Tecnologico forestal No. 6

High School Diploma

1994-1997

Courses taken

CCSN

* Computers (certificate obtained)

6/2001-9/2001

Hispanic Association

* Computers (certificate obtained)

10/2001-12/2001

Purdue University

* English Composition (certificate obtained)

5/2002-9/2002

QUALIFICATIONS /SKILLS SUMMARY

* Apartment leasing experience

* Accounting-administrative experience

* Professional communicator in person or by phone

* Patient under challenging situations

* MS office suite

* Organized

* Fast learner

* Bilingual (Spanish)

* Typing skills (45 wpm)

* "Can do" attitude

RELEVANT HISTORY

6/2009 – 4/2012 Tropicana Springs Apts. / Summerlin Entrada Apts.

Leasing Agent

* Acknowledged and greeted prospect customers.Used guest cards and

toured prospect tenants highlighting all community amenities and advantages to close deal.

* Made daily call backs and schedule appointments with prospect tenants.

* Complied with fair housing, safety and hazard rules, as well as, community policies.

* Collected rent.Typed five day notices, delivered and mailed to late tenants.

* Assisted entering data into system to make daily reports.

1/2008 - 6/2008 Trammell Crow Residential

Adm. Assistant/ Receptionist

* Managed with excellent customer service a five-line phone system, and transferred calls

to seventeen extensions.

* Followed accurate instructions to coordinate plan copying with a third company.

* Assisted with coordinating meeting times, creating memos, and receiving/sending

pertinent information to vendors.

5/2007 - 12/2007 Ice Cold Storage

Adm. Assistant

* In charge of the outbound ordering department.

* Solved and answered invoicing and food product discrepancies to vendors.

* Made sure to t close orders.

10/2005 - 3/2007 Conejo Villas Apts.

Leasing Agent

* Provided excellent customer attention in all situations. Showed apartments, explained

fees, and specials.

* Assisted in all accounting procedures and concerns from residents and prospect tenants.

* Did market surveys, weekly, monthly occupancy reports. Inspected apt. at move out time and added charges when returning apartment keys.

* Delivered letters to each apt. with special events, including memos to delinquent tenants.

2/2005 - 8/2005 Law Offices of Samuel Sue

Receptionist

* Answered a six-line phone system, and delivered messages to the right representative.

* Helped in clerical assignments using Words, and Excel programs.

* Received and distributed all incoming mail, and assisted with copying, filing and faxing documents.

1/2003 - 12/2003 Dr. Chaklos Office

Dental Assistant

* Helped patient to fill out a health questionnaire before any other procedure.

* Supported Dr. with all instruments required during surgery.

* Sterilized instruments and accommodated them for their reuse.

REFERENCES Available upon request.

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