Customer Service Sales

HIROKO OKURA

OBJECTIVE

Seeking an employment opportunity utilizing my bilingual skills

(English/Japanese) and Office Ad ministrator, Executive Assistant and Customer

Service experiences

SUMMARY:

• Over 15 years of solid experience as administrator/coordinator handling wide variety of

duties including accounting, marketing, HR and sales area.

• Supporting Executive and Expats team at globally well known organization

• Excellent written and verbal communication skills

• Customer service/Inside sales experience with problem solving skills quickly and

efficiently

• Proficiency in Microsoft Office, Microsoft AX, Quick Books Pro 2009,

• Fluent in English and Japanese. Excellent interpretation and translation skills.

• Self starter, fast learner and perform multi-task under the least supervision. B e able to

work independently and also as a team player

• Mature, professional and have positive attitude.

EXPERIENCE:

Mizkan Americas, Inc. Mt. Prospect, IL

Customer Service Specialist, Sep 2010-Present

• Order processing, data entry and account management using Microsoft AX system

• Coordinating export orders including contact with export agent and forwarders

• Assist and work closely with territory managers to promote sales activities

• Perform general customer service duties. Help customers for their requests, complaints

and inquiries in timely manner

Zuiko Inc. Elk Grove Village, IL

Office Manager, Apr 2009 – Sep 2010

• Responsible for bookkeeping using QuickBooks, A/R, A/P, create monthly statements,

bank reconciliation, journal entry, etc.

• Prepare sales progress report using Excel

• Provide administrative support to executive management and perform various general

office duties including travel arrangement and meeting

coordination.

• Assist with inside sales activities and customer service function. Prepare documents

such as quotes, P.O. and invoices

• Manage HR duties including medical insurance, benefit, employee/employer issues and

compliance with company policies and procedures

Curves International, Inc. Woodway, TX

Operations Coordinator, Japan Franchise Development, Mar 2005 to Oct 2008

• Moved to Tokyo from 2005 to 2007 to assist Curves fitness franchise launch in Japan

and continued ongoing support and consulting work from home

after returning to US

• Involve in and supervise all operational aspects of new business development

especially in marketing area including establishment of Curves

brand positioning

• Act as liaison to maintain effective communication and relationship between U.S. and

Japanese key executives

• Educate staff to resolve cultural issues between Japan and U.S. and create friendly

work environment

• Keep Japanese partner updated on new procedures, policies and compliances

• Translation of manuals, publications, interpretation at meetings and staff training

• Plan and coordinate wide variety of projects, meeting, activities and events as needed

• Other responsibilities include marketing analysis, PR and advertising strategy

• Assist Japanese business partner to develop operational system and procedures

MAC Funding Corp. (Subsidiary of Mitsubishi Corporation) Wood Dale, IL

Executive Assistant and Credit Administrator, Jun 1998 to Mar 2005

• Provide secretarial support to company president and Japanese expats

• Perform administrative duties in Credit, HR and Accounting dept.

• Responsible for processing and management of lease documentation including UCC

filing.

• Travel arrangement, meeting coordination, filing of minute

• Prepare various sales and financial report and spread sheet using Excel

• Translation of Japanese material to/from English

Fujitsu Business Communication Systems, Inc. Anaheim, CA

Administrative Assistant, Apr 1989 to Jun 1998

• Assist both executive management and engineers from Japan

• Perform general office duties and work as liaison and point of contact between Japan

and U.S. office

• Responsible for Japanese employees’ work visa, stay permit application and renewal by

interfacing with Immigration and Visa office

• Development and implementation of budget control system

• Work closely with finance, HR and legal dept. to support Chief Administrative Officer

EDUCATION:

Sugiyama women’s college, Nagoya, JAPAN

Associate degree in English Literature

Soma Institute, Chicago, IL

Diploma in Clinical Massage Therapy

IL licensed and nationally certified practitioner

REFERENCE: Available upon request

CONTACT: E-mail *********@*******.***, Cell Phone 847-***-****

Contact this candidate