Customer Service Representative

_Raykale Marie Troy

accdde@r.postjobfree.com

Cell: 702-***-****

Geographical Preference: Geographically flexible

Summary Of Qualifications

. A trained and effective leader with an exemplary teamwork ability

. Keen time management and organizational skills

. Proven track record of enhancing operational spreadsheet and

database software.

. Experienced and effective public speaker

Education

Clark Atlanta University, Atlanta, GA, 2009

Bachelor of Arts degree in Mass Media Arts

Concentration: Public Relations Management

Computer Attributes

. Microsoft Office; Excel, PowerPoint, Photoshop, Windows, Excel,

Microsoft Office Communicator, AS400, Outlook, Touch 10-key, WPM 75,

Access, Quick learner

. Proficient in social media (i.e. Facebook, Twitter and Blogging).

Community Service, Activities, and Honors

. The Salvation Army Central Ohio Christmas Cheer Program, Winter

2009,Columbus, OH

. Ronald McDonald House Charities, served first Sunday dinner, Summer

2008

. CAU Gospel Choir Spring 2005- Fall 2007, Atlanta, GA

. Christmas Gift Distributor for unfortunate children Fall 2006,

Atlanta, GA

. CAU WSTU Member Spring 2006, Atlanta, GA

. Delta Airlines AIDS Walk Atlanta Spring 2005, Atlanta, GA

. Up Till Dawn Event- St. Jude's Hospital, Spring 2005, Atlanta, GA

. Assisted elderly at Corban Commons Senior Wellness Center, Spring

2005, Columbus, OH

. Young Women's Urban Philanthropy Program: Reviewed and awarded

grants to non-profits, Women's Fund, Spring 2004- Spring 2005,

Columbus, OH

Work Experience

Citi Bank Las Vegas, NV

Retail Loan Closer II October 2011

- December 2013

. Responsible for balancing HUD-1 settlement statements and reviewing

all purchase and refinance information including, but not limited to:

Appraisals, Trust Agreements, Purchase Contracts etc.

. Responsible for ensuring timely delivery and communication between

both the Vendor and the client to avoid any delays or issues with the

closing.

. Analyze data, conduct research, and monitor to identify problems.

. Work directly with the Vendor to follow up for the final HUD and

ensuring funds are requested timely

Bank of America Fort Worth, TX

Collector I November 2010 -

May 2011

. Evaluated financial applications to determine eligibility for loan

modification, special forbearance and repayment plan.

. Consulted with constituents to define problems, and identify

solutions.

. Analyzed data, conducted research, and monitored to identify problems.

. Formulated, defined, and implemented improvements to business

processes and operations.

NCO Debt Management Services Columbus, OH

Customer Service Representative May 2010-

August 2010

. Handled all accounts enrolled in the debt management programs for

American Express

. Advised customers of information regarding their accounts while

enrolled in program

. Maintained organization throughout the office by performing daily

office procedures

Universal Events Photography Columbus, OH

Customer Service Representative March 2010

. Front desk agent that managed customer service and sales transactions

. Filtered lines to ensure efficient and effective customer service

Ohio Business Week Foundation Columbus, OH

Marketing Intern Youngstown, OH

. Developed promotional materials for summer program June-July

2009

. Official photographer and videographer during program activities

. Developed promotional DVD for marketing & media kit

Ohio House of Representatives

Columbus, OH

Intern

June-August 2004

. Worked as an intern for State Representative Joyce Beatty.

. Maintained organization throughout the office by performing daily

office procedures.

. Researched different organizations and information on prospective

legislation.

. Coordinated campaign mailer for voter registration.

Ohio Dominican University

Columbus, OH

Mentor

September 2003-December 2005

. Tutored youth grades five through eight in the Village to Child

Program.

. Mentored students on personal development and assist with homework

assignments.

. Chaperoned youth on weekend activities.

References available upon request.

Contact this candidate