Customer Service Administrative Assistant

Sewaa Amoako

**** ******** *** ****** ***** MD, *0748 508-***-**** ***********@*****.***

Seeking a position in the capacity of ADMINISTRATIVE ASSISTANT with a CALL CENTER background and

business environment; bringing the following experience, skills and attributes.

Diligent detail orientated Administration Assistant knowledgeable of all general public and medical office

functions, with a solid background in the healthcare field. Interface well with others at all levels including patrons,

patients, professionals, and students. Excels at multi-tasking in a fast paste environment, completing projects within

time and budgets constrains. Superior telephone, customer service, and computer skills, with proficiency in MS Word,

Excel, Publisher, PowerPoint, Quicknotes and Medical Terminology.

Professional Experience

Senior Reimbursement Specialist

Humatrope Reimbursement Center/The Lash Group, Rockville MD January 2012 to

January 2014

• Call center environment, responding to a large volume of telephone and email inquiries from

government agencies, patients, pharmacies, insurances and doctors in a courteous and

professional manner

• Support and provide assistance in obtaining funding for patient’s medication by preparing prior

authorization forms for insurance coverage

• Use internal programs to provide free temporary medication for patients

• Use an effective approach to handle special telephone tasks like call transfers, taking messages,

call backs and voicemails

• Effectively deal with job stress, angry callers, and upset customers on a daily bases

• Apply the elements of building positive relationships with different types of customers.

Administrative Assistant/Coordinator

Central Maryland Medical Association, Columbia MD, August 2010 – December 2011

• Highly skilled in coordinating medical schedules, answering phones and preparing agendas

• Proven ability to handle personal patient information according to HIPAA regulations

• In depth knowledge of medical billing, accounting and demonstrating the ability to maintain

patient’s files and records

• Profound ability to make complex administrative decisions pertaining to policies and regulations

• Working knowledge of medical terminology in addition to knowledge of health care practices

Customer Service Representative (Intern)

United Healthcare of Maryland, Baltimore MD May 2008 - August 2010

• Verifying Insurance to make sure customers have valid coverage

• Calculated premium amounts and set payment methods and options

• Assessed needs and provided coverage options

• Assist customers with claims and customized insurance policies in order to meet individual needs

• Ensured all policy requirements are fulfilled and develope insurance marketing strategies

Computer Skills

Windows 7, Microsoft office 2010 Word, Excel, Access, PowerPoint, Publisher, Adobe Illustrator: Photoshop,

Scanning, Advance internet research, Allscripts, Notify MD, Clinical Modules 40WPM

Education

Lincoln University, Lincoln University, PA

Bachelors of Science, Major: Business Administration, Minor: Human Resources

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