Customer Service Technician
Resume:
Conetoe, North 252-***-****
Carolina 27819 **********@***.***
Gerry Cornelius Lynch
Objective I'm a friendly, loyal and dedicated young man with
ambition to succeed in any given environment.
Over 10 years of experience in manufacturing
environment. Proven ability to work as a team
member and skilled in the use of various precision
instruments. Working knowledge of Microsoft
Windows, Excel, Office, Outlook, and AS400
Operating Systems. Also experience with SAP
compatibility between companies with the ability
to use analytical thinking to resolve issues
ensuring customer satisfaction.
Experience 2012 - 2013 Penco Products
Hamilton, NC
QA Technician
Extensive product knowledge of all manufactured
parts to assist operators in producing a
quality part within correct tolerances while
reducing wasted material.
Collect objective evidence to permit an informed
judgment about the status of parts used in
making all components of lockers, shop furniture
bleachers, team benches, and mezzanines.
Prepare written reports of audit findings and
record info into company SAP Revisit sites to
ensure corrective action is being maintained.
2005-2011 NACCO Material Handling
Group Greenville, NC
Accounts Management - Processing
Managed and developed Fleet National Accounts by
maintaining positive
business relationships with our customers.
Monitored day to day
activities of valued accounts by monitoring
profitability through review,
analysis, and implementation of new business
opportunities by increasing
fleet sales. Also responsible for overseeing the
correct processing of all
incoming claims in our Fleet Services Department
to ensure customer
satisfaction.
Customer Service Representative
Answered all incoming calls to assist in correct
submittal of claims from
customers of our Fleet Services Department.
Assembler - Tester
Work from assembly drawings, bills of material,
wiring diagrams and instructions to assemble lift
trucks and parts.
Familiar with any of the work done in any of the
assembly stations along the line, and willing to
move from station to station as required to
maintain the flow of production.
Work with various types of hand power tools and
precision instruments.
Perform preventative maintenance as required per
TPM program.
Perform burn tests on forklift.
Check forklift for specification using calipers
and micrometers.
Write recommendations for corrective action.
2004-2005 QVC
Rocky Mount, NC
Customer Service - Processor
Review and processed incoming claims against
returned products to ensure all dispositions were
properly submitted within the policy guidelines.
Interacted with the customers to ensure they
understood the products' policy, administration,
and if their accounts were properly credited.
2003-2004 Parris Frames
Conetoe, NC
Supervisor
Supervised and assisted a small group of employees
in processing incoming/outgoing UPS and Fed-Ex
parcels.
Verified all material received, matched bill of
ladings, bill of freight and P.O. numbers.
Afterwards, logged all information into company
network.
2000-2003 Air Systems
Components Tarboro, NC
Lead - Shipping/Receiving
Processed all incoming/outgoing UPS, Fed-Ex and
various parcel deliveries and shipments. Input
all information into systems' network and insured
proper inventory control for lean manufacturing.
1992-2003 United
States Army Ft. Gordon, GA
31U - Communications Support Specialist
Performed unit level maintenance, system
troubleshooting, installing, interfacing, and
providing technical assistance on digital,
electrical, fiber optic, encrypted telephone, air
to ground defense, and wireless communication to
ensure tracking of supplies to assigned
destinations. Also, provided administrative
assistance to all departmental staff and
responsible for maintaining confidentiality of
document controls for Department Of The Army
procedures codes of justice.
1996-2000 Superior
Cable Tarboro, NC
Production Technician
Operated extrusion machine to encase underground
service wire into
a steel jacket with a PVC or Polyethylene outer
coating.
Set tooling according to specifications.
Loaded tapes and reels of colored wire for
specific orders.
In absence of program, wrote and loaded program.
Made adjustments to machines as necessary.
Worked from work orders to fill customers' orders
Checked parts using various types of measuring
instruments.
Performed preventative maintenance as required per
PM program.
Worked overtime as required.
1994-1996 Lucas Switching Systems
Pinetops, NC
QA Technician
Collect objective evidence to permit an informed
judgment about the status of parts made using the
quality management system.
Prepare written reports of audit findings.
Revisit sites to ensure corrective action has
occurred.
Performed audits to ensure compliance with ISO
standards and Lucas quality practices.
Education 1993 Graduate South West Edgecombe High
School Pinetops, NC
2002-2004 Wilson Technical
College/OIC Wilson, NC
Industrial Maintenance Technology - Diploma
Instructor Trainee - Wilson Technical College
Career Readiness Certification - Silver
Interests Recording Engineer Mayo M.B. Church, Sunday School
Assistant, weightlifting, computers.
Additional 1994 Diploma Fort Gordon Signal School, OSHA
training Certified, Certified to standards of OSHA plant
regulations. First Aide/First responder
certified.
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