Front Desk Manager

Chrystal Graham

***-** ***** ******, **. Albans NY 11412

Email: ***************@**********.***

Telephone: 347-***-****

Objective: To obtain a Front Desk Clerk position using excellent communication skills and the

ability to coordinate work effectively in order to provide an excellent hospitality experience for

guests.

Job Experience:

07/13-present Sanford Brown Institute, Garden City NY Admissions Representative

Same job duties apply as last place of employment

01/13-07/13 Everest Institute, South Plainfield NJ Admissions Representative

Qualifies and interviews prospective students

Makes 150 outbound calls to prospective students per day

Collaborates with the financial aid department to aid in the enrollment process

Follows up with the students until they are settled in class

Matches the students’ needs with the benefits of the offered programs

01/12-12/12 The Beacon Theatre, Manhattan NY – Guest Relations

Greet guests and patrons as they arrive

Refer guests to appropriate departments to resolve complaints or provide suggestions

Engages with guests to make them return to the theatre

Answers any inquiries with a smile

Maintains the overall satisfaction of the guests by meeting their needs

04/10-07/11 Lucille Roberts Fitness for Women, Brooklyn NY Front Desk Agent

Established reputation as highly responsible to run front desk effectively in manager’s absence

Qualifies and interviews prospects to determine their needs and goals.

Conducts telephone interviews to screen potential applicants and set up membership enrollment

visits with each applicant.

Conducts personal interviews to qualify candidates; present features and benefits of the

membership program offerings and prepare each member to start the next available class.

Upholds the highest standard of ethics and truthfulness in providing information to prospective

clients regarding exercise programs, facilities and financial costs

Effectively addresses members’ concerns and assists them in their transition into the gym.

01/09-12/09 Comfort Inn (B&B), Arima Trinidad & Tobago Front Desk

Takes bookings for reservations from guests

Greets guests in a friendly and professional manner

Handles concierge

Handles check-ins & check-outs appropriately

Aids in planning out trips with guests, giving maps, showing where to get transportation,

recommending restaurants

Overseeing housekeeping staff

Ensures that all wake-up calls were handled promptly and properly

Does some night auditing

Helps with the marketing and promotion of the hotel

Education:

01/10- 1/12 Hunter College

Received Bachelor’s Degree in Media Communications.

9/06- 1/09 Queens Borough Community College

Received Associate’s Degree in Fine and Performing Arts.

Related Attributes:

Has an upbeat and friendly personality, helps with luggage, offers guests advice on local activities, makes

coffee/stocks for breakfast, coordinates housekeeping and room service per client requests, maintains

records, makes copies, posts signs, files and answers telephone inquiries

Contact this candidate