Customer Service Sales

STEVE HEYWOOD

***** *********** ******, ***** *******, CA 91351 • 661-***-**** • ************@*********.***

PROFESSIONAL QUALIFICATIONS

** ***** ***** *** ********** in customer service industry; including sales and all forms of costumer

communication, client relations and follow up.

Generation of Sales Leads New Business Development

Customer Relationship Management Employee Management

Public Speaking, Customer Presentations Developing Pricing Structures and Bids

Marketing Materials Creation Graphic Design

PROFESSIONAL EXPERIENCE

Owner – Customer Service – Production 1997-2012

BANANA GRAPHICS

Santa Clarita, California

Business development, sales, marketing, and production of printed goods and services.

Developed and maintained loyal client base, resulting in sales increase of 28% year-over-year

during 12-year span.

Forged strong working relationships with key accounts through expertise in identifying specific

needs and delivering appropriate products and services.

Analyzed expenditure data in reducing procurement costs in developing effective pricing

strategies.

Procured and negotiated terms with vendors and outsourced manufacturing.

Created pricing structures, sales/marketing procedures, formed bids, and performed customer

presentations.

Created and developed detailed office and production practices bringing cohesion between

departments and streamlining workflow.

Extensive experience creating documents, spreadsheets, and presentations in Microsoft Office

suite – Word, Excel, and PowerPoint.

Sales /Customer Service – Production 1993-1997

MOUNTAIN GRAPHICS

Lindon, Utah

Sales/customer service.

Established and maintained relationships with client base, utilizing expertise to identify specific

needs and delivering appropriate products and services.

Print production manager.

Managed all areas of pre-press and print production.

EDUCATION

Bachelor of Arts – Communications/Public Relations

California State University, Bakersfield

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