Training Manager

Andrea R. McPherson

**** ***** ****** *** ******

Terre Haute, IN 47802

Phone: 812-***-****

Cell: 812-***-****

E-Mail: ***********@***.***

Skills

• Over five years of experience in recruiting and

training and development

• Experienced in developing and executing

innovative recruiting and retention programs

• Extensive experience in employee relations

Experience

March 2005 to Federal Bureau of Prisons

September 2011 Terre Haute, IN

Correctional Social Worker (CSW)

• Primary responsibilities included: conducting intake screening for psychosocial assessments,

counseling inmates toward positive institutional adjustment, and creating semi -annual Progress

Reports for 180 inmates in a maximum security federal penitentiary.

• Counseled inmates' families to communicate institutional policies and procedures,

promote positive communication, and address any concerns regarding institutional

adjustment.

• Conducted semi-annual Program Reviews and Progress Assessments for each inmate to

ensure positive institutional adjustment, timely planning for release, and proper

psychosocial/custody classification in relation to measurable results.

• Performed correspondence with various outside agencies involving the collection and

interpretation of statistical data, and evaluating factual information reflecting

developmental and circumstantial factors for the assigned caseload.

• Planned and advocated for the placement of pre-release inmates into community-based

treatment facilities and rehabilitation centers.

• W orked closely with community resources for services such as job placement, housing, and

mental health counseling.

• Counseled inmates daily on participation in mental health and substance abuse programs.

• Performed daily housing unit inspections to ensure proper sanitation and personal

hygiene.

• Frequently acted as Supervisor for four CSWs, two Correctional Counselors, and one Unit

Secretary in the absence of the Unit Manager.

• Maintained Central Files for 180 inmates.

USIS Investigations Services

February 2004 to

March 2005 Terre Haute, IN

Special Investigator

• Primary responsibilities included conducting background investigations for individuals

seeking and/or holding positions of national security or public trust.

• Collaborated with individuals in various government agencies and branches of the military.

• Responsible for all aspects of the investigation including verification of employment and

residence, criminal and financial record, and current legal actions.

• Scheduled and performed approximately 6 interviews per case, interviewing employers and

peers, and personal references.

• Produced the final Report of Investigation for presentation to the Office of Personnel

Management (OPM).

• Maintained a Top Secret/SCI clearance.

The Kroger Company

May 1998 to

February 2004

Indianapolis and Terre Haute, IN

Human Resource Specialist

• Primary responsibilities included duties involving Training and Development and

Employee Relations.

• Computer Based Training (CBT) Coordinator for the Central Division of the Kroger

Company, responsible for 116 stores in five states.

• Supervised eight Zone CBT coordinators throughout the division.

• Implemented CBT program usage evaluating the efficacy of in-store training, and training store

managers in the use of CBT.

• Developed and supervised the Pharmacist recruiting and retention program for the

division.

• Supervised seven recruiters throughout the division.

• Developed innovative recruitment and retention strategies to effect low vacancy averages and

significantly reduce overtime.

• Identified staff vacancies and recruited, interviewed, and selected applicants.

• Organized and attended job fairs at multiple venues

• Handled understaffing, disputes, terminating employees, and administering disciplinary

procedures.

• Coordinated work activities of subordinates and staff relating to employment,

compensation, labor relations, and employee relations.

• Represented organization at personnel-related activities involving new store acquisitions.

• Conducted new employee orientation sessions to foster positive attitude toward

organizational objectives.

• Participated in management/labor disputes at a store level to a satisfactory outcome.

• Served as a link between management and employees by handling questions, interpreting and

administering contracts and helping resolve work -related problems.

Education

1995 Indiana State University

Terre Haute, IN

Criminology/Psychology

B.S.

2005 Federal Law Enforcement Training Center

Glynco, GA

High Honors graduate

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