Manager Engineer

Michael G. Moss

**** ****** ***** ****

Bristow, VA 20136

Home: 703-***-****

Cell: 540-***-****

accd94@r.postjobfree.com

Objective: Seeking a position as a Sr. NetApp Storage Engineer/Sr.

Enterprise Backup Engineer.

HIGHLIGHTS OF QUALIFICATIONS

. Active (DoD) Department of Defense (TS) Top Secret Security Clearance

with SCI and CI Poly.

. Over twenty years of technical training and experience in the Information

Technology field.

. Over fourteen years of Honorable service in the United States Army.

. Master of Science in Information Systems

. NetApp Certified Data Administrator (NCDA) 7-Mode

. Symantec Certified Specialist (SCS)

. Security + Certified Professional

COMPUTER SKILLS

Active Directory, St Bernard Update Expert, Remedy Action Request System

(UTT), Livelink, ePO Server 3.0, UNIX, Solaris 5.x, Linux RedHat 2.x,

Symantec's VERITAS NetBackup 6x and 7x Enterprise Server and client, MS

Office Suite 2000/2003 SP1, Windows NT 4.0/2000/2003/2008 Servers, Oracle

7i, Windows NT/XP/2000 workstations, SMS 2.0, Lotus Notes 4.6, MS Exchange

5.5, CableXpress, Citrix Metaframe, Web Server, Quantum/ADIC Series tape

robots, SUN SPARC Solaris servers, Dell Power Edge servers, DinoStor tape

servers, NetApp Single Mailbox Recovery, NetApp SnapDrive, NetApp

SnapManager for Exchange, NetApp SnapManager for SQL, NetApp FAS270,

FAS960, FAS980, FAS3020, FAS3140HA, FAS3070, FAS6040, FAS6080 Clustered and

R200 Storage Filers, Nearstores and Data Domain DD690, VMware vSphere 4.x

and 5.x

EXPERIENCE

2013 - Present (PGTEK) Reston, VA

11/2013-Present Principal Technology Consultant for NetApp and

Symantec

. Principal Technology Consultant for NetApp and Symantec.

. Assigned to support NetApp US Public Sector team with various

projects including installing, configuring, monitoring and upgrading

enterprise-level NetApp FAS systems.

. Performing storage maintenance and support for Problem Management,

Incident Management and Change Control Processes.

2013 - 2013 (ICS) Fairfax,VA - Department of State

8/2013-11/2013 Sr. NetApp Engineer

. Engineered the design and implementation of a NetApp footprint

consisting of FAS3270HA and FAS2240 HA filer heads and DS4243 SAS and

SATA shelves.

. Engineered the design and implementation of a NetApp VSC for the

VMware environment.

. Daily monitoring of three FAS3140 with NetApp System Manager 3.0.

. Implemented the design of NetApp OnCommand Core 5.0 (DFM) and NetApp

OnCommand System Manager 3.0.

. Attended NetApp DataONTAP Cluster-Mode training and made

recommendation for design of NetApp footprint.

2011- 2013 (DEI) Defense Engineering, Inc., Quantico,VA - NCIS

4/2011-8/2013 Sr. NetApp Enterprise Engineer/Sr. Netbackup

Backup Enterprise Engineer

. Associate of the Quarter in the third quarter of 2012.

PROFESSIONAL EXPERIENCE - Continued

. Supported and increased footprint from 150TB to over 1.5 Petabytes

on NetApp storage over 3 networks that consist of NetApp\Cisco\VMware

FlexPod.

. Maintained and monitored a 90% VM environment on FlexPod

configuration using vSphere 5.

. Maintained and monitored vFilers for hosting 3 different tenants.

. Daily monitored of nine FAS3140 on 3 networks using NetApp

OnCommand, NetApp OnCommand System Manager and NetApp Performance

Manager.

. Supported VDI environment on 3 networks consisting over 3000 users

using vSphere 4.1.

. Architecturally designed, implemented and engineered operational

support of infrastructure

technologies for NetApp SAN configuration subsystem (out the box) for

all three networks that was migrated from Washington DC to Quantico,

VA.

. Data migration from FAS3020 to FAS3140-HA including DS4243 2TB SATA,

300GB FC and

600GB SAS drives for all three networks.

. Designed, planned and maintained network wide Enterprise VERITAS

Netbackup

Architecture with 7.x backup and recovery procedures with UNIX Sol 10

Master and Windows

2k3 Media server policies for 4 networks to online SATA disk storage.

. Maintained and daily monitored of storage on the Data Domain DD690

series for backups for 3 networks.

. Installed, configured, monitored and upgraded enterprise-level

NetApp FAS3140s.

. Performed storage maintenance and support for Problem Management,

Incident Management

and Change Control Processes.

. Researched emerging infrastructure technologies and process by

reviewing white-papers,

attended conferences, coordinated NetApp project demonstrations and

prepared recommendations

for business solutions.

. Supported the utilization of NetApp SnapDrive, NetApp SnapManager

for SQL, and NetApp SnapManager for Exchange on 2 networks.

. Successfully completed vSphere 5.1 Install, configure and manage

course.

. Supported the backup and recovery of VMs using NetApp SnapManager

for VI or VSC plugin.

. Managed and supported NetApp datastores being presented to ESXi

hosts.

. SAN and Backup Administrator for a smaller network consisting of

Dell Equallogic SAN with iSCSI and Symantec VERITAS NetBackup.

2010- 2011 (Temporay Hire) for InSight Global, Washington, DC -NCIS

11/2010-4/2011 Sr. NetApp Enterprise Engineer/Sr. Netbackup Backup

Enterprise Engineer

2007- 2010 SGIS, Charlottesville, VA

08/2007-11/2010 Enterprise NetApp Storage/Backup Administrator

. Provided Planning and Implementation for Backup and Recovery

Infrastructure.

. Maintained, monitored and troubleshooted heterogeneous environment

of 14 UNIX and Windows backup servers 17 Quantum/ADIC robots, 8

DinoStor tape servers plus other associated router and switches.

. Created and maintained system and storage backups plus provide daily

server and file recovery as required for over 500 physical and virtual

UNIX, LINIX and Windows servers plus 45 NetApp Storage Devices (2.8

Petabytes of Storage) spanning over 7 networks.

. Provided a Data Protection environment to ensure Continuity of

Operations.

. Life Cycle replacement of all backup infrastructure equipment.

. Utilized NetApp SnapDrive, NetApp SnapShots, NetApp Single Mailbox

Recover and NetApp SnapManager for MOSS.

. Daily monitor of clustered FAS6080, FAS6040, FAS3070, FAS3040,

FAS3020, FAS980, FAS960 and R200 on seven networks utilized 3.8

DFM/Operations Manager.

. Successfully managed the replacement of FAS3040 motherboard while

non-disruption to the end users and coordinating with key personnel.

. Responsible for maintaining NetApp systems such as coordinating with

Database Administrators on volume space issues to increasing the

volume sizes.

PROFESSIONAL EXPERIENCE - Continued

. Created and maintained snapmirror jobs to the DR site and worked

with co-workers at the DR site to maintain the FAS960 filers.

. Created, reviewed and revised Backup/Storage Standard Operating

Procedures.

. Upgraded and new installed of Symantec's VERITAS Netbackup

Enterprise servers and clients.

2006-2007 Catapult Technology, LTD Bethesda, MD

05/2006-8/2007 Network Administrator - LAN\WAN II

. Server Administrator for 13 servers consisting of Windows

NT/2000/2003 operating systems such as Lotus Notes 4.6, Exchange 5.5

and Windows XP classified and unclassified LANs.

. Exchange 5.5 Administrator for over 3000 users consisting of

creating exchange e-mail accounts to global address list updates.

. Upgraded workstations from NT operating systems to Windows XP and

Microsoft Office 2000 to Microsoft Office 2003.

. Provided Tier 3 and Tier 2 support in a roaming profile Active

Directory environment for users relating to hardware, software and

technical problems.

. Responsible for systems maintenance and maintaining backups via

Ultra Bac and NTBackup.

. Responsible for maintaining system administration for several

software applications and databases local and worldwide on several

servers to include citrix management console.

. Maintained digital scanner center for several users and provide

customer training.

. Managed Active Directory for users and computers also sites and

services.

. Installed, configured, troubleshoot and maintain customer hardware,

software and printers.

. Supported, monitored, tests, and troubleshoots hardware plus

software problems.

. Provided end users support for all LAN- based applications.

. Document actions taken; gives needed guidance or training to

customers to prevent recurrences; and assists more experienced

specialists in resolving very complex problems.

. Installed, configured and test software on customer workstations.

. Monitored, maintained, troubleshoot and managed 3 CableXpress

servers daily plus client setup on server and workstation.

. Responsible for managing overall site managers daily site report and

presents it to upper management.

. Supported the process of the Active Directory Migration on the

classified LAN.

. Attended site manager meetings with upper management when site

manager is unable to attend.

2004-2006 Tech Team Government Solutions, Inc (Formerly Sytel, Inc.)

Bethesda, MD

09/2005-02/2006 Senior Server Administrator

. Livelink System Administrator for a Livelink Enterprise Architecture

setup on three different servers.

. Applied appropriate Livelink Monthly patches.

. Installed Livelink client onto workstations and accomplish

appropriate upgrade.

. Operations Manager for 36 servers consisting of Windows NT 4.0, 2000

and 2003 servers, including one cluster server, one dedicated SQL

server, web server, and storage area network.

. Upgraded antivirus on servers from 7.1 to 8.0 utilizing ePO server.

. Build and upgraded servers from Windows NT 4.0 to Windows 2003

Standard Edition.

. Changed out backup tapes from HP Storage works MSL5000 utilizing

VERITAS Backup Exec

. Provided Tier 3 and Tier 2 support via REMEDY ticketing system.

. Installed operating systems, software applications on servers and

workstations.

. Pushed out Microsoft Monthly Security Update to servers and

workstations utilizing software application St Bernard Update Expert.

. Created and modified several Standard Operating Procedures.

10/2004-09/2005 Sr. Microcomputer Specialist/Sr. LAN Admin

. Provided Tier 3, Tier 2, and Tier 1 support to users via REMEDY UTT

Help Desk tracking/ticketing software systems.

PROFESSIONAL EXPERIENCE - Continued

. LAN Administrator for customer's local and world wide on five NT

domains and 2000.

. Responsible for systems maintenance and maintaining backups in a

sever farm consisting of over fifty servers including exchange,

oracle, citrix, internet and file servers.

. Responsible for maintaining system administration for several

software applications and databases local and worldwide on several

servers to include citrix management console.

. Maintained digital scanner center for several users and provide

customer training.

. Managed Microsoft 2000 SMS and Active Directory for users and

computers.

. Setup Video Teleconference for Department Heads at the State

Department.

. Supported Operating Systems such as Windows XP Professional, NT, and

2000.

. Installed, configured, troubleshoot and maintain customer hardware,

software and printers.

. Supported, monitored, test, and troubleshoot hardware plus software

problems.

. Provided end users support for all LAN- based applications.

1990-2004 United States Army

02/2003-08/2004 Computer Technician

. Installed Win XP operating system on 350 laptops, consisting of 400

personnel, to meet the business wide deadline and received two unit

coins of excellence.

. Configured the laptop's software application Office 2000, Microsoft

Outlook with encryption and digital signature and installed smart card

readers for 350 laptops.

. Transferred data, for over 300 laptops, from one laptop to another

at 99% accuracy.

. Showed customer step by step instructions on the new operating

system, software application and hardware utilization and assisted in

customer support.

. Troubleshooted any problems after the install of new operating

system, software application and hardware upgrade, change daily backup

tape.

08/1999-02/2003 LAN System Admin/Lotus Notes Sys Admin

. Supervised military personnel on all aspects of computer related

automation and military issues from September 1999 to July 2000.

. Trained newly assigned personnel to enable them to function

independently within 30 days of their arrival in the section.

. Managed the implementation and execution of critical Y2K software

upgrades on 200 NT workstations with 99.5% pass rate.

. Installed and maintained 500 workstations running XP, NT 4.0, 2K,

and 98 operating systems utilizing REMEDY Help Desk Support at 100%.

. Maintained nine different networks which consist of $3,000,000.00.

. Server administrator of a internal classified LAN responsible for

backup, managing TCP/IP, install and upgrade of software applications

on server and workstations, created and maintained user accounts via

Active Directory, virus protection, maintained SQL, Win 2K operating

system, maintaining RJ45 cabling, network printer.

. Configured shared and network printers into the DNS for two hundred

users.

. Maintained LAN's that are utilizing the cabling of RJ45, Fiber-

Optics, and ATM.

. Configured and installed Win 2K operating system, internet computers

for 200 users, setup and maintained static IP Address for each

workstation.

. Provided IT technical support and training to detachments supporting

mission at remote locations worldwide and also COMSEC courier.

. Enrolled 90% of the agency users in the DoDIIS-Public Key

Infrastructure (PKI) program as the agency's DoDIIS Trusted PKI Agent.

. Maintained and supported two mailed servers and one file/print

server for over 200 workstations

. Created and maintained user accounts for two hundred users in Lotus

Notes.

PROFESSIONAL EXPERIENCE - Continued

EDUCATION

. Master of Science in Information Systems

. Bachelor of Science in Computer Networking

. Associate of Arts in Computer Information Systems

CERTIFICATIONS

. NetApp Certified Data Administrator (NCDA) Cluster-Mode

. NetApp Certified Data Administrator (NCDA) 7-Mode

. Symantec Certified Specialist (SCS)

. ITIL V3 Foundation

. Security + Certified Professional

. Microsoft Certified Professional (MCP)

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