Customer Service Quality Control
Resume:
*** ****** *** ***. ** ~ Rock H ill, SC ***** ~ 803-***-**** ~
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P ROF I LE
Capable of making logical decisions to ensure quality control and assurance . Able to grasp
new ideas and integrate them into desired results . Commended for reliability and
t rustworthiness . Commit ted to implementing quality-improvement techniques .
EDUCAT ION
H igh School Diploma
B ryant & Stratton College 2012-2014
SKILLS & ABIL I T I ES
• K nowledge of medical terminology, anatomy & physiology.
• Knowledgeable in medical billing and coding guidelines.
• Very skillful in physician coding, inpatient/outpatient coding, and facility
coding.
• Extremely efficient in M icrosoft Office, including Word, Excel, and Access.
• IC D-9 Coding and HCPCS coding.
• Experience in all aspects of insurance: Medicare, Medicaid, and third-party
payers.
• Effective communication, interpersonal and organizational skills.
PROFESSIONAL EXPER IENCE
Cashier
Goodwill Ins. ~ Rock Hi ll, SC J uly 2009 – October 2011
• Receive payment by cash, check, credit card, Issue receipts, refunds, credits
• Greet customers
• Resolve customer complaints
• Answer customers' questions and Provide customer service
Data Entry
Carolina Community Actions ~ Rock H ill, SC January 2009 – June 2009
• Compare data with source documents
• Compile, sort and verify the accuracy of data, Locate and correct data entry errors
126 Garden Way Apt. 51 ~ Rock H ill, SC 29732 ~ 803-***-**** ~
d ********@*****.***
• Examine documents for completeness
• Use computers to enter, access or retrieve data and Use spreadsheet software
Packaging and Fill ing Machine Operator and Tender
Smith filed Warehouse ~ Tar H ill, NC M arch 2008 – November
2008
• M aintain consistent production quality
• Package goods for shipment or storage
• Clean equipment or machinery
• Perform safety inspections, Stock or organize goods, Inspect and remove defective
p roducts
• Monitor the production line and Ensure quality and conformity
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