Years Experience Process
Resume:
Resume
Navita Singh
Mayur Vihar, Delhi-91
E Mail **-*************@*****.***
Career Objective:
> To work in a healthy, innovative and challenging environment
extracting the best out of me, which is conductive to learn and grow
at professional as well as personal level thereby directing my future
endeavors as an asset to an organization.
Working Experience:
> 2 Years Experience as a Customer Dialog Executive in IDEA Cellular
inbound Dealer & Customer helpline (4 different processes).
> 2 Years 6 Month Experience as a Customer Dialog Executive in Airtel
digital TV- out bound Process and Backend Process (Retention Team).
> 15 Months Experience as a Quality Analyst in Airtel digital TV- QRC
Process, Team Size: 56 CDE's.
> 18 Months Experience as a Backend Associate in KSA Legal Service,
Process: Vodafone.
> Currently working with S.R. Associate, Process: Vodafone - Collection
Process as a Backend Associate from 24th Nov 2013 to Till Date.
KRAs:
Preparing daily and monthly MIS & Performance reports and mailing it to
concerned department for their outlook and record.
Maintaining the performance tracker of the team and sharing the same with
the Team for the improvement of scores.
Mailing the required documents to customer and concerned departments for
completing the formalities of waiver and disconnection.
Achievements:
> Awarded two times with RACE for good Performance as agent.
> Awarded one time with RACE for good Performance for team handling in the
absence of Team Leader.
Qualification:
Academic Qualification:
> 10th Passed from CBSE Board in 2004.
> 12th Passed from CBSE Board in 2006.
> Pursuing graduation (final year) from Delhi University
Technical Qualification:
> 6 Month Diploma in Computer Application.
> Working Knowledge of Internet.
> Good working knowledge of MS-Office.
Computer Knowledge:
> Ms Word, Ms Excel, Power Point, Ms Dos, Ms Access & Internet.
Typing Speed:
> English Typing Speed Alpha - 35 WPM
Personal Profile:
Father Name : Sh. Prithvi Raj Singh
Date of Birth : 14th August 1986
Gender : Female
Language Known : Hindi & English
Martial Status : Married
Nationality : Indian
Religion : Hindu
Date
(Navita Singh)
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