Customer Service Manager
Resume:
Donna Arce
Neshanic Station, New Jersey 08853
Cell# 908-***-**** *******@*******.***
CAREER SUMMARY
An experienced professional in the areas of supply chain, logistics, import, export, and operations with
excellent planning and organizational skills that support the functions of the company in a timely and
professional manner.
EMPLOYMENT SUMMARY
batallure beauty, LLC, Princeton, New Jersey 1/2013 to present
Customer Compliance and Logistics Manager
Managed international and domestic shipments of high end body and beauty care for Abercrombie &
Fitch, Express, Sephora, Christian Loboutin, Land’s End and Chico’s.
• Reviewed all client purchase orders on a daily basis and entered international orders on tracker report
• Scheduled all ocean and air shipments with freight forwarders and truckers according to purchase orders
• Imported beauty goods from China port through Customs Clearance and delivery to client distribution center
• Exported entire product line worldwide including Hong Kong, Netherlands, UAE and Canada.
• Established logistical procedures and specifications for new companies including Christian Louboutin
• Created all commercial invoices, packing lists, and booking requests for every shipment.
• Knowledgeable in US Customs laws and regulations.
• Reviewed orders at the distribution centers for accurate quantity, labeling, and packaging of dangerous goods
• Wrote SOPs for company fillers and distribution centers
• Created procedures to support the departments of QA, finance, and planning
• Attended daily production meetings to maintain proper shipping schedule in conjunction with NYC office
• Obtained accurate production quantity for tracking of all overages and shortages for proper billing
• Managed all new vendors for applicable clients ensuring compliance with regulations
• Coordinated audit process between clients and vendors for social compliance and government regulations
• Attended weekly China conference calls from manufacturers handling any questions and concerns
• Issued customer compliance infractions for all major non conforming procedures by clients
• Supervised the destruction of all old labels, bottles, and components with the distribution centers
• Classified all purchase orders according to the Harmonized Tariff Schedule
• Tracked all orders through the EDI transmissions
• Became certified in Multi-modal Dangerous Goods Transportation
Team Beans/Forever Collectibles, Montclair, New Jersey 1999 to 2005
Import and Operations Manager
Coordinated with outside sales agencies, 4000 customers and 30 licensors including MLB, NFL, NHL,
NCAA, Olympics, and NASCAR.
• Established procedures for customer service in order entry, shipping, invoicing, and returns.
• Organized financial department for proper recording of receivables, payables, payroll, credits, commissions,
royalties, and sales.
• Supervised all shipping, customs entry, clearance, and transportation of products.
• Handled all US Customs compliance issues with appropriate agencies.
• Assisted in the implementation of a new computer software for accounting, shipping and customer service.
• Created reports including royalty statements, income and expense, budgets, and estimated cost.
• Knowledgeable in ISFfiling and compliance of C-TPAT
• Negotiated with insurance companies for liability policies, health, and profit sharing plans.
• Reviewed all legal contracts between Team Beans and licensors.
• Developed an incentive program and bonuses for sales force and in house salespeople.
• Handled all royalty reporting, compliance, and audits with all 30 licensors
• Developed budgets for each individual department and sales staff.
• Corresponded with major customers including QVC, Wal-Mart, and JC Penney.
• Worked for company as a consultant
Elite Sports Properties, Montclair, New Jersey 1997 to 1999
Import and Operations Manager
• Handled all freight negotiations with forwarders and trucking companies
• Managed the importing of all goods from country of origin through delivery
• Resolved all Customs Clearance issues and transportation problems.
• Dealt with the Child Product Safety Commission for all products
• Obtained codes (UPC) from the Uniform Code Council
• Corresponded with all NASCAR agents for resolution of any issues.
• Created the monthly Income and Expense reports for Senior Management.
• Organized the NASCAR Sample Program at all large venues.
Apex One, Inc., Piscataway, New Jersey 1993 to 1997
Import Manager
Managed import/traffic department for apparel, footwear, domestic, and international divisions of over
$140 million in sales and $60 million in production. Promoted to manager in 1994.
• Supervised the tracking of over 1700 shipments annually to the USA, Canada, and Europe.
• Contracted with the American Importers Shipping Association reducing ocean freight costs by 20%.
• Negotiated air freight rates with freight forwarders reducing costs by 15%.
• Organized the transporting of materials, labels, and fabrics under the 807 program.
• Restructured department according to customs regulations to facilitate internal flow of information.
• Investigated improper freight rate conversions for 1992 and 1993 uncovering over charges of $30,000.
• Developed the Direct Shipment Program for our domestic and foreign shipments to our key accounts.
• Worked with MIS department in designing the import computer system.
Kmart Corporation, North Bergen, New Jersey 1989 to 1993
Foreign Services Merchandising Supervisor (1991 1993)
Supervised complex letter of credit negotiations area of over $10 billion and 6,000 letters of credit.
Supervised nine clericals.
• Approved and denied beneficiary payment for over 40,000 purchase orders annually.
• Classified import purchase orders according to U. S. Customs Harmonized Tariff Schedule.
• Managed major project analyzing purchase order schedule reducing shipping time by 33%.
• Researched payment details for agents and buyers with the opening, advising, and negotiating banks.
Foreign Services Operations Coordinator (1989 1991)
Coordinated air and ocean freight from 75 countries through customs clearance to six distribution centers.
Supervised ten clericals. Promoted to Merchandising Supervisor in 1991.
• Tracked over 7,000 shipments of apparel, home furnishings, and linens annually.
• Corresponded daily with customs broker, distribution centers, and Kmart overseas offices.
• Revised Bondage/Storage account developing method of maintaining invoices and claims for six facilities.
• Investigated steamship line contracts uncovering over charges in excess of $200,000.
COMPUTER SKILLS
Microsoft Office including Word, Excel, Access, Outlook, and Power Point, Great Plains Dynamics,
QuickBooks, Internet Explorer
CERTIFICATIONS
Multi-modal Dangerous Goods Transportation 1/2013
EDUCATION
Seton Hall University, South Orange, NJ
Bachelor of Science Degree in Business Administration, Cum Laude
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