Customer Service Human Resource

Nicole Taylor

**** *** ***** **** ( Memphis, TN ( 38125 901-***-**** (

************@*****.***

EDUCATION

Webster University

St Louis, MO

M.A. Human Resource Management

University of Memphis Memphis, TN

B.A. English/Communication

EMPLOYMENT

Accredo Health Group, Inc.

Clearance Training Representative

01/2013-Present

Train customer service representatives on prescription order entry review

and order scheduling process

Train customer service representatives on reimbursement and claims

billing process

Train customer service representatives on proper customer service

techniques

Resolve escalated customer account and healthcare provider issues

Resolve customer billing account discrepancies

Train doctors and nurses on Intake procedures and processes

Train customer service representatives on how to obtain and input

patient

demographics

Accredo Health Group

Accounting Assistant III

9/2003-12/2012

Collected revenue for patient and corporate accounts

Researched and analyze and corporate accounts to identify payer

issues

Processed insurance claims

Analyzed financial documents

Respond to billing inquires from branch offices and insurance

companies

Worked with drug manufactures to obtain financial assistance for

patients

Prepared invoices before distribution to payers and patients

Maintained patient accounts and revenue collections

COMPUTER LITERACY

RxHome, Electronic Service Delivery (Esd), Therapy Management Workstation

(TMW), Microsoft Office Suite, AS400

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