Customer Service Project Manager
Resume:
SCOTT LEBOWITZ
Garfield, NJ **026
********@*****.***
EXPERIENCE:
November 2011 – Present
Interactive Brokers LLC
Greenwich, CT
Senior Compliance Analyst
Provide senior-level compliance, risk management and analytical skills to resolve detailed, complex issues
for an online global electronic broker of securities, futures and options on over one hundred electronic
exchanges. Responsibilities include researching and responding to internal and regulatory inquiries and
examinations, writing firm operational and compliance policies and procedures including Written Supervisory
Procedures, Best Ex/Reg NMS review, email and electronic correspondence review, outside brokerage
statement review, FINRA complaint filing, SEC Reg ATS-R filing, Chinese Wall review, annual GAP analysis,
annual compliance meeting and remaining current on industry regulations relevant to the firm. The role
requires a broad understanding of federal securities rules, regulations, compliance investigative techniques
and oral and written communication skills.
• Re-designed the content and programming logic of the firm’s internal Best Execution/Reg NMS
report to significantly enhance accuracy and completeness of review.
• Wrote detailed programming spec for automated processing, surveillance and electronic blue sheet
submissions to comply with the requirements of the SEC Large Trader Rule (SEC 13h-1) and serve
as primary compliance contact for firm programmers, regulators and US exchanges .
• Implemented programming changes to decrease improper customer option order marking to < .1%.
• Provide subject matter expertise to the Firm on Best Ex, SEC Market Access Rule (SEC 15c3-5),
SEC Large Trader Rule, Electronic Blue Sheets, and option order marking/origin codes.
February 2010 – November 2011
NewOak Capital Markets, LLC
New York, NY
Co-Chief Compliance Officer &
Director of Operations
Managed back office operations and daily compliance functions for boutique investment bank and trading
firm. Operational responsibilities included institutional trading, settlement and new accounts for mortgage
backed securities, other debt instruments, and equities. Compliance responsibilities included internal and
regulatory inquiries and examinations, Written Supervisory Procedures maintenance, email review,
correspondence and marketing review, AML and KYC review, and FINRA CRD updates.
• Designed and implemented KYC and outgoing correspondence review for the Firm.
• Streamlined the email review process to improve its focus on regulatory and firm requirements.
• Designed procedures that improved TRACE & MSRB reporting accuracy and timeliness.
February 2008 – October 2009
UBS Financial Services Inc.
New York, NY
Operations Manager
Managed back office operations for high volume branch with 75 Financial Advisors and $60MM in revenues.
This included equity, debt and option trading and trade allocation, account opening and maintenance,
margin, cashiering, US and international DVP settlement, IRA’s & equity syndicate. The Department
performed a monthly self-audit to ensure compliance with Firm policies and procedures.
• Improved error account trade processing and trade execution to comply with internal audit policies
and minimize market exposure.
• Participated in pilot programs available for operational systems upgrades and enhancements.
• Provided subject matter expertise on margin and equity order routing to financial advisors and
support staff.
February 2007 – January 2008
J Giordano Securities Group
Stamford, CT
Head of Operations
Managed back office operations and provided daily Accounting and Compliance support for Institutional and
Retail businesses of a FINRA broker-dealer that covered US and International equities, options, equity
convertible securities and high yield & ABS debt securities. The Department was responsible for US and
international DVP settlements, TRACE & MSRB reporting, trade reconciliation/P&S, restricted securities
clearance, daily P&L accounting, AML and KYC surveillance, cashiering and margin.
• Improved equity trade processing by developing an accurate, automated processing system.
• Designed procedures that improved TRACE & MSRB reporting accuracy and timeliness.
• Reduced fixed costs by identifying unnecessary or unneeded items from vendors.
• Implemented daily AML & KYC compliance review of trading and cash & securities movements.
• Worked with trading software vendor to improve back office functionality.
November 2004 – February 2007
Roseee’s Filling Station, LLC
Restaurant & Catering
Garfield, NJ
Business Manager
Maintained client and vendor relationships for restaurant and corporate catering businesses. This included
daily financial operations, corporate client management, purchasing, and inventory management.
April 2003 – October 2004
Lexit Capital, LLC
New York, NY
Head of Operations
Managed back office operations for institutional and retail businesses of a FINRA broker-dealer. This
included DVP settlements, client end of day trade reporting & reconciliation, cashiering, margin and risk
management. Worked directly with trading clientele and back office operations to resolve trade discrepancies
and reporting issues.
• Streamlined trade processing by developing a more automated processing system.
• Improved customized trading reports and our ability to deliver them as required.
• Redesigned the commission calculation process to incorporate esoteric commission schedules.
• Implemented policies for the Trading Desk to minimize execution costs.
• Worked on the Trading Desk when necessary.
March 1997 - June 2002
A.B. Watley Inc.
New York, NY
V.P. Risk Management
(February 2000 - June 2002)
Managed all aspects of the daily risk management and internal audit of the FINRA broker-dealer. This
included monitoring the Operations, Customer Support, and Trading Departments from three perspectives:
the relationship with the customer, the relationship with the clearing firm, and the inter-departmental
relationships necessary to execute the daily activities of the firm.
• Decreased cash/wire payout error rate to <1%.
• Decreased exposure to software user charges on closed accounts to<1%.
• Developed procedures that significantly decreased manual trade billing errors.
• Implemented a collection process for negative equity accounts that had a 30% success rate.
V.P. Institutional & Correspondent Operations
(March 1997 - February 2000)
Managed back office operations for the retail and institutional businesses, including margin, P&S, cashiering,
ACATS, DVP settlements, and risk management. This included designing and implementing the operational
policies of the firm. Was project manager for the Firm and the Clearing Broker in the design of software used
for trade processing, margin, and risk management.
• Created reports that allowed margin concentrations and other risks to be identified.
• Designed logic for trade billing software that increased efficiency and effectiveness exponentially.
• Provided operational expertise to senior management when new product implementation or policy
changes were planned.
• Interviewed potential candidates for the departments. Administered and conducted employee
performance evaluations. Determined and approved employee promotions.
• Assisted Institutional Trading Desk in clearing firm conversion.
• Developed operational system requirements and margin rules for proprietary trading software.
February 1994 - March 1997
Sherwood Securities
New York, NY
Liaison & Risk Management
(July 1995 – March 1997)
Was responsible for the non-trading correspondent/market maker relationship between the two divisions of
the firm, as well as the relationship with their clearing firms. This involved daily P&S, as well as identifying
personnel and/or systems issues that created potential risk to the firm. Assisted the Compliance Department
in monitoring DVP settlement risk and compliance issues associated with the Institutional Desk.
National Discount Brokers
Div. of Sherwood Securities
Operations Manager
(June 1994 – July 1995)
The first responsibility was to reorganize and refine the entire Operations area in order to maximize
effectiveness and increase work quality. The Operations Department of ten was responsible for IRA’s,
ACATS, reorg, dividends, and all Cage functions (cash and stock received/sent). This included all
processing and reconciliation for each area, as well as functional support to all other departments. The five
Customer Service Representatives under my management were responsible for responding to all inquiries
regarding operational functions.
Margin Supervisor
(February 1994 - June 1994)
Designed and developed the practices and policies of the Margin Department for a new discount brokerage
firm. The Department was responsible for all credit management, including margin, margin maintenance,
cash dues, cash payouts, and any and all circumstances that could have a credit effect on the Firm.
August 1992 - February 1994
Citicorp Investment Services
New York, NY
Investigations
Investigated the Branches’ back office problems, determined and implemented the necessary procedures to
resolve the problems, and followed up to ensure a timely and satisfactory resolution. This involved stock and
mutual funds settlement, dividends, margin and reconciliation, IRA's and tax reporting, ACATS and account
maintenance.
November 1991 - May 1992
Muriel Siebert & Co. Discount Brokers
New York, NY
Customer Service/Cashiering
Responded to Customer Service inquiries, performed cashiering functions, and provided trade reconciliation.
LICENSES: Series 7, 24, 55, 9/10, 63, 79 & 87 (Research Supervisory Analyst)
EDUCATION: S.U.N.Y College at Old Westbury, B.S., Finance 1988
G.P.A. 3.88
G.M.A.T. 680 (top 97 percentile)
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