Manager Supervisor

Michael Sheppard

***** *. ******** **., ***. ***, Winter Garden, Fl, 34787

Phone: 407-***-****

*************@*****.***

Objective: With my Bachelor's Degree in Criminal Justice, I would like to

secure a challenging position where I am responsible for

providing custody, control, care and general welfare of clients

and promoted from within the company.

Skills: Excellent communication and interpersonal skills, customer-

service focused,

manage client record in a timely manner, identify and direct

callers and clients to resources, edit and format reports,

exceptional problem solver, excellent team

building skills, good MS Office (Word, Excel, PowerPoint,

Outlook), Hazmat certified.

Experience:

Manager, McDonald's, Orlando, Florida February,

2010 - June, 2012

Responsible for shift scheduling, employee training, managed labor hours

and contain overtime within budget, ensure employees understand and follow

health and safety procedures, lead and encourage employee morale by

accountability and willingness to succeed, negotiate bulk shipment with

carriers, evaluate records and make schedule adjustment to maximize

efficiency, resolve service issues in a timely manner, managed department

budget.

Supervisor, Load and Unload, UPS, Orlando, Florida May, 1999 -

January, 2007

Key member of operation team that coordinated shipment internationally,

unload, picked and load products, conducted job required training including

health and safety, lead a team of more than 12 employees to ensure packages

were loaded, unloaded in a safe, organized and structured manner,

effectively managed five separate areas deemed problem areas, motivated

team by implementing new ideas and approach to getting the job done,

encouraged employees to accomplish goals within a 20 hour work week

reducing company cost and overtime, strong ability to work under strenuous

condition pertaining to employee shortage, weather condition and time

constraint.

Supervisor, Hadden Group Home, Orlando, Florida August, 1997

- February, 1999

Function as the liaison between law enforcement, social services, client

family and other organizations, monitored mentally and behavior challenged

client which include mediating dispute, maintaining a safe environment,

provided guidance in medication administration, schedule appointments and

transport for in custody clients, verify court documents for accuracy,

report writing.

Education: Criminal Justice

Everest University, Orlando, Florida (Bachelor's Degree)

January, 2014

Florida Metropolitan University, Orlando, Florida (Associates Degree)

June, 2004

Volunteer Experience: Teen Loving Care of Oviedo, Florida November,

2006 - Present

Establish positive relationship with youth, police and schools. Assisted

with the development and facilitate a 'for youth by youth' advisory group,

identify trends and issues having an impact on youth.

YMCA, Florida February, 2009 -

March 2012

Coach and referee basketball and soccer while ensuring accessibility to

recreation programs.

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