Customer Service Manager
Resume:
TIMOTHY P. JACKSON
Euclid, Ohio 44123
Twenty years experience in materials and operations management. Skilled in
planning, developing, and implementing materials acquisition strategies.
Excellent budgeting, negotiation, problem solving and materials management
skills. Seek challenging management position offering professional growth
and advancement based upon achieving results.
PROFESSIONAL EXPERIENCE
PMC Industries (A Park Ohio Company), Wickliffe, Ohio - August 1997 to
Present
Manufacturing and engineering services company.
Purchasing Manager
Plan, organize, direct and control purchasing management functions for the
company; develop and maintain department and project budgets; provide
analysis and justifications for capital equipment purchases; negotiate long
term purchasing agreements and blanket purchase orders; develop new sources
of supply; determine make/buy decisions; monitor and resolve
shipping/receiving problems.
* Reduced total materials costs by 9%, from $14 to $12.7
million, through increased competition
and the development and placement of long term
purchasing agreements.
* Developed and implemented a vendor qualification and
selection plan to decrease manufacturing
processing time and improve customer delivery times.
* Co-designed method of monitoring cost performance, past
due orders and vendor deliveries.
* Significantly improved vendor relations that had been
strained due to the company's continuous
cash flow problem.
Pioneer-Standard Electronics, Inc., Solon, Ohio - May 1995 to June 1996
International distributor of electronic components for the automotive and
truck industries.
Product and Materials Manager
Developed and maintained distribution/manufacturing partnership as the
primary liaison between Pioneer and Delphi Packard Electric Systems;
analyzed and developed future demand requirements in order to maintain
proper inventory levels; negotiated reduced manufacturing lead times and
improved deliveries through a team approach with the Packard Manufacturing
Managers; analyzed customer complaints and implemented changes to improve
customer service.
* Led inter-organizational teams responsible for resolving
customer complaints and establishing
customer relations training programs.
* Reduced investment costs through the reduction of
production inventory by 22%, from $23 to
$17.9 million, without affecting customer service levels.
* Provided analysis and justifications for Packard's purchase of
$850,000 worth of new tooling
and assembly machines that reduced manufacturing capacity parts
issues by 70%.
Timothy P. Jackson Page 2
Westinghouse Electric Corporation, Cleveland, Ohio - Nov. 1986 to March
1995
Torpedo manufacturing, test and integration facility.
Materials Manager - April 1991 to March 1995
Coordinated procurements and logistics between the Cleveland and Baltimore
operations to assure timely material availability in the Cleveland and
Puerto Rico manufacturing facilities; managed build and timely delivery of
circuit cards from the Puerto Rico facility to the Cleveland facility in
order to meet internal build schedules and division sales goal of $70
million; directed inventory control and production control activities;
managed a staff of 4.
* Reduced total materials costs by
15%, from $50.5 to $43 million, through increased competition,
refinement of blanket purchase orders,
utilization of drop shipments and development of short
and long term purchasing agreements; utilized strong analytical
and excellent negotiation skills to
conclude difficult vendor negotiations.
* Planned, developed, implemented, budgeted and managed
materials and acquisition strategies for
$43 million worth of materials in an MRP driven
environment without affecting production.
* Key participant in reduction of total cycle time from 36 months
to 18 months.
Buyer - March 1990 to April 1991
Procured electronic components and other services in accordance with
company policies and procedures; refined source selection process,
maximized competition, secured and updated quotes, performed quote
analysis, negotiated and placed purchase orders within budget requirements.
* Participated on the
Division's corporate contract negotiation team that successfully negotiated
the
lowest manufacturing and
distribution mark-up agreements ever achieved by the corporation.
* Reduced bonded inventory
by 77%.
* Achieved 93% on time vendor
deliveries by implementing a plan to improve deliveries by
negotiating a reduction in payment to
vendors in the event of late deliveries.
Manufacturing Supervisor - November 1986 to March 1990
Supervised union personnel responsible for assembly, disassembly, repair,
rework, test and general processing of production and/or product
development hardware.
* Significantly reduced build cycle time through the
development of a team approach with hourly
employees, engineers and managers.
* Supervised 40 hourly employees.
EDUCATION
B.S., Business Administration, Lake Erie
College, Painesville, Ohio
MBA, Cleveland State
University, 1999
Proficient in the application and use of personal computers (Windows,
Excel, Word)
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