Customer Service Data Entry
Resume:
Amy Helene Svatek
W**** County Road BB Lot ** Appleton, WI 54914 Cell: 920-***-**** or 920-***-**** Email:
***.******@*******.***
OBJECTIVE: An office/administrator position involving managing files, creating spreadsheets
and databases for a small service oriented organization.
Major Skills
MS Office: Access, Excel, PowerPoint, Word, Outlook
Alphanumeric & Numeric 10,000 to 11,000 kph, 20 years experience
General Typing, 70 wpm, 20 years experience
Professional Experience:
1/09 – 12/12 Svatek’s Enterprises, Make sure member is
Appleton, WI either new or existing.
Owner – Health and Make sure case name
Wellness reflects proper state that member
Sell products to
lives in.
potential customers. Move entered data from
Customer Service
in-progress tab to completed tab
Sampling of products on worksheet.
Email worksheet daily
12/08 – 1/09 Cadre (Ameriprise to head of department.
Financial),
De Pere, WI – Contract 12/06 – 8//07 RGIS,
Work Green Bay, WI, Auditor
Data Entry Operator Go to different stores
Look up insured
around the valley to do inventory.
information. Count each area of
Verify automobile
items to make sure machine
information matches physical count.
Verify driver information
Tag areas as they are
done.
3/07 – 5/07 Adecco (Humana), Pull tags when
De Pere, WI – Contract inventory is done.
Work
Data Entry Operator
Enter member data
from Excel into Clinical
CareAdvance.
Pull member data from
Clinical Guidance software.
Assign personal nurses
to members based on a morning
count.
Watch member’s state
and Group name to make sure
personal nurse is correct for
member.
12/16/2013
10/06 – 11/06 Office Team Code, enter and file bills
(Convergys), of lading.
Appleton, WI – Contract Call and/or fax weights
work to customers.
Customer Service
Enter and file invoices.
Representative
Answer inbound calls for
11/05 – 12/05 Cadre (J. J. Keller &
Medicare Associates),
Part D questions. Neenah, WI – Contract
Verify information for
Work
HIPAA reasons. Data Entry Operator
Look up drug
Scan customer supplied
information. documents into their database.
Pull up member’s
Code pages as they are
account information. scanned per customer request.
Log call information into
Add noteworthy
account. comments as needed.
Send requested
Clean scanner as
materials out to member needed.
or prospect.
4/01 – 11/05 Air Wisconsin Airlines
Take applications over
Corporation, Appleton, WI
the phone.
Records Specialist
3/06 – 5/06 Manpower (Sonoco US Data entry of aircraft
Mills), maintenance records.
De Pere, WI – Contract File parts tags and
Work certificates of conformance.
Data Entry Clerk/Admin Audit Engineering Order
Assistant files to make sure all are complete
Answer phones.
per aircraft and parts.
Announce visitors.
Purge of all records at
Sort, open, stamp and
the end of the year per purge
distribute mail. processes.
Education:
1/11 – 11/11 Career Step, Provo, UT
Online training for Medical Transcription. All course work that was completed
received grades of 90-100%.
6/10 – 12/10 US Career Institute, Fort Collins, CO
Medical Billing and Coding through correspondence/online classes. All course
work completed received grades of A’s.
5/88 – Present Fox Valley Technical College, Appleton, WI
Health Information Technology programs currently pursuing. Microsoft Office.
Also did different word processing programs like Word, WordPerfect. Basic
programming. Current courses enrolled in are: Medical Terminology and Office
Essentials.
References:
Amy Helene Svatek
W6150 County Road BB Lot 51 Appleton, WI 54914 Cell: 920-***-**** or 920-***-**** Email:
***.******@*******.***
Available upon request
12/16/2013
Contact this candidate