Customer Service Representative

Kari Lane

PO Box **

Amherst, WI *****

608-***-****

****.******@*****.***

SUMMARY OF QUALIFICATIONS:

• Customer Service Professional with at least 10 years of experience resolving client issues via face-to-

face, telephone, and email conversation.

• Outstanding analytical, problem solving and time management skills.

• Strong ability to effectively prioritize and execute tasks.

• Experienced working in a team-oriented and collaborative environment.

PROFESSIONAL EXPERIENCE:

Hewlett Packard October 2012 to December 2013

Member Services Representative Madison, WI

• Used multi-line phone system to advise at least 100 clients daily on general benefits, insurance and

healthcare policies according to state and federal laws.

• Consistently met all monthly goals and was awarded monetary bonus for exceptional efficiency and

attendance.

• Answered clients’ questions about State SSI benefits and arranged State SSI payments.

• Served Wisconsin Public by providing telephone-based customer service in relation to State of

Wisconsin Public Assistance Programs including Medicaid, Badger Care and Foodshare.

Cadre Premier Staffing Agency August 2012 to October 2012

Data Entry Clerk Madison, WI

• Processed applications for individuals applying for energy assistance.

• Efficiently and accurately keyed data into Wisconsin Energy Services’ system so that an individual’s

application could be processed.

Heights Finance December 2011 to August 2012

Customer Service Representative I Madison, WI

• Efficiently and accurately prepared loan applications for approval.

• Efficiently and accurately posted payments received by clients and balanced cash drawer on a daily basis.

• Efficiently and accurately updated clients auto insurance information.

• Called clients with past due accounts to help them set up payment arrangements to bring the account back

into a good standing.

Aerotek May 2010 to December 2011

General Office Administration Madison, WI

• Settled all deductions accurately and efficiently within approved company guidelines.

• Entered medical history and demographic information from study participants into computerized database.

• Scheduled screening appointments for potentially qualified participants.

EDUCATION: Technical Diploma Travel Agent, Mid-State Technical College, Stevens Point, WI.

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