Customer Service Sales

EDUCATION: The Pennsylvania State University

University Park, Pennsylvania

Major: BA in Media Studies '12

EXPERIENCE:

Macy's Parade and Entertainment Group

Ticket Coordinator (Seasonal) (9/2013

- 12/2013)

. Co-Managed the Thanksgiving Day Parade Ticket project

. Reconciled spreadsheets with a brand-new database system,

involving heavy use of Excel and Sharepoint 2013.

. Utilized early-stage computer software and helped identify

bugs and glitches.

. Tracked and oversaw delivery of large volumes of tickets to

recipients

. Launched and maintained an email campaign and all related

correspondence

. Provided accurate reports and progress updates to

management.

Freelance Work for DominicanDestination.com (5/2013

-10/2013)

. Create, edit, and manage HTML code.

. Worked on CSS code to establish website theme,

presentation, and layout.

. Worked on creation, maintenance, management, and delivery

of rich media content for DominicanDestination.com.

. Update the site periodically to allow for new features and

more options for end customers.

ZocDoc

(10/2012-12/2012)

Business Origination Associate

New York, NY

. Utilized Salesforce CRM to research, qualify, and organize

potential leads.

. Used Excel to create pivot tables to easily organize my

leads by several factors such as region, strength of lead,

and availability.

. Used aforementioned Excel tables and employed functions to

efficiently search and extract lead information to support

my designated sales executives on a real-time basis.

. Used Outlook to sync calendars with sales executives and

set appointments to meet with new and developed leads.

Supported sales executives with other administrative tasks.

. Grew the ZocDoc brand on the West Coast via cold calling

and email blasts.

IntelliQ Research and Strategy (4/2012-

8/2012)

Researcher

State College, PA

. Worked with the B2B division to design and conduct

secondary, qualitative, and quantitative research projects

for clients nationwide.

. Used Excel to input and arrange research data collected via

telephone and email.

. Used Excel to organize and present data in charts, pivot

tables, and graphs for delivery to the client.

Other Experience (2008 -

2012)

Various Positions (to pay for college)

. 2011 - 2012 : Provided front-of-house customer service and

culinary duties at the Nittany Lion Inn.

. Summer 2010: Assistant manager of Romano's Pizzeria, located

in a busy shopping

plaza.

. Summer 2008, 2009 : Supervised Stroudsburg Area Pool,

performing customer service and some

management duties.

SKILLS:

Proficient in:

. Microsoft Excel

. Salesforce CRM

. Adobe Dreamweaver

. Microsoft Word

. Microsoft Powerpoint

. Microsoft Outlook

. IBM SPSS

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