Customer Service Manager
Resume:
Dennis Eason Jr.
Rocky Mount, NC 27804
*********@*****.***
Objective
I want to be able to put my skills to use in training other people and find
a profession to which I can be an asset for the best business practices in
today's society. I am always willing to learn and give 100% in all work
practices. I am a great leader but can follow directions if given.
2-20-06 to 1-09-14: Kenco Logistics (GlaxoSmithKline)
Position: Warehouse Lead Operator/MRO Coordinator
Duties:
. SAP certified level of Master User
. Power Equipment driver (forklift, SRT, Gas lift)
. Able to drive 24 foot truck
. Receive product into system
. Ship product to other locations
. Store and deliver product to manufacture lines
. Inventory control documentation and counts
. Supervisor skills and classes
. Supervised eight forklift drivers
. Hazard material shipping receiving training
. Safety Advocate Trained
. CPR/AED Certified
. Experienced in Microsoft programs
7-11-99 to 12-02-05: McLane Carolina
Position: Forklift Driver/Inventory Control/Ship-back Clerk
Duties:
. Power Equipment driver (forklift, SRT, Gas lift)
. Receive product into system
. Ship product to other locations
. Store and deliver product to manufacture lines
. Inventory control documentation and counts
. RF systems certified
. Worked in Freezer and cold storage
. Control of million dollar shipping inventory
. Organization of entire paperwork for inventory control
. Supervised six inventory control staff
. Experienced in Microsoft programs
1-12-97 to 7-11-99: Premier Circuit Assembly Inc
Position: Receiving Clerk/Shipping/Inventory/Supervisor
Duties:
. Power Equipment driver (forklift, SRT, Gas lift)
. Receive product into system
. Ship product to other locations
. Store and deliver product to manufacture lines
. Inventory control documentation and counts
. RF systems certified
. Organization of entire paperwork for inventory control
. Experienced in Microsoft programs
. ISO9002 Certified
8-16-96 to 11-17-96: StarCade Family Entertainment
Position: Manager/Customer Service
Duties:
. Customer Service
. Maintenance of video games and pinball machines
. Book Keeping and money deposits
. Training of employees
. Weekly quotas of sales and prizes
. Promotion programs for the arcade to rally business
. Supervised three sale people
6-12-96 to 8-16-96: Nash County Sheriff Dept
Position: Jailer
Duties:
. Trained in police tactics
. Trained in use of tasers and pepper spray
. Use of force training
. CPR and First aid training
. Booking and fingerprinting software
. Experienced in Microsoft programs
5-21-92 to 5-21-96: US Air Force
Position: Security Police/Combat Arms Trainer
Duties:
. Patrolling the Air Force base to ensured the safety and well-being of
the public
. public service for air shows and celebrations
. guard in the confinement of other members of the service for
imprisonment
. Vehicle trained in Humvee and deuce truck
. Firearms training and training of others
. Supervision of four other members on duty
. Police tactics
. First Aid and CPR trained
. Top Secret Clearance
7-12-89 to 4-30-92: Waffle House (HWY 301)
Position: Cook/Waiter/Asst. Manager
Duties:
. Provided services as a 2nd shift and 3rd shift cook
. Customer Service skills
. Fast paced orders
. Food preparation skills and handling
. Money deposits and handling
. Management skills in large volume shifts
. Supervisor of four waitresses and two cooks
Education
Present: University of Phoenix: Master degree of Business
Administration
February 2013: University of Phoenix: Master degree of Criminal
Justice
August 2011: University of Phoenix: Bachelor degree Criminal
Justice
June 2009: University of Phoenix: Associate degree Criminal
Justice
February 1993: United States Air Force Community College
June 1991: Northern Nash Senior High
Additional Skills
Basics of Effective Selling 7 years
Customer Service 28 years
Hazard Assessment 10 years
Hazard Material Shipping 8 years
Microsoft office works 18 years
Motivation Speaking 2 years
Safety Assessment 13 years
SAP modules 3 years
Ship-back computing (UPS, FED-EX, DHL) 10 years
Team building workshop 5 years
Time Management 8 years
Workplace Communication 10 years
Workplace Leadership 15 years
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