Quality Control Customer

L aw rence C. Locke

**** **** **** #*** ********, VA 22026 571-***-**** E mail: *********@*****.***

Professional Experience June 2010-Present

I nfused Solutions, Alexandria, VA

Warehouse Specialist/Materials Coordinator

Job responsibilities:

• Serve as Transportation Program Manager for agency-wide transportation needs at National Technical

I nformation Service (NTIS)

• Manage transportation schedules and resources for NTIS, averaging 80 t rips for 150 employees

• Analyze and distribute reports on a monthly basis to include t rip/vehicle mileage, t rip description,

maintenance completed and needed, and receipts

• Resolve each t rip to correct project codes for accounting purposes

• Organized and enhanced existing transportation processes based on federal customer needs

• Serve as direct line for transportation needs to senior leadership

Key accomplishments:

• Created a bi-weekly driver log using excel spreadsheets and pdf formats

• Implementation of data collection for all vehicle maintenance schedules, vin numbers, make, model and

year of vehicles and t rip completion

• Numerous accolades for a job well done from Senior Management, Director and Associate Director

Jobin Realty, Manassas, VA June 2004-Present

PWAR Realtor for the state of Virginia

Job responsibilities:

• Evaluate and analyze customer needs and guide them through the purchasing process

• Generate Comparable Marketing Analysis (CMA’s) for all clients preparing to rent/sell their property

• Understanding the client’s need and developing effective property viewings to meet and exceed their

i nitial criteria

• Estimate the Fair Market Value (FMV), perform research and recommend property based on the client’s

choosing

• Negotiate pricing based on approved loan amount, draw up contract, organize home inspection and

appraisal, finalize all documents and proceed to closing

Key accomplishments:

• Market real estate company through effective social media for customer acquisition

• Outreach programs for the community to provide realty services

• Sold over $9 million worth of properties (25+ clients)

• Program managed all deals single handed without any assistance

Direct Buy, Chantilly, VA September 2008-February 2009

Warehouse Receiver /Coordinator

• Load/unload t ruck deliveries of merchandise received in showroom

• Supervise all sort and staged personnel to ensure inventory stays accurate

• Inspect and Quality Control all items daily for customer pickups

• Implement procedures that would allow safe pickups of merchandise for both personnel and customers

USPS Sterling, VA August 2007-August 2008

Mail Handler /Processing Clerk

• Transportation of united states mail using all-purpose containers (APC) and bulk mail containers (BMC)

t hroughout secured mail facility

• Responsible for emptying all containers of mail into designated sacks or t ri-walls, scan all mail to confirm

departure towards correct route for destination

• Manually sort, collate, bundle and distribute processed mail from one conveyor belt to the next

• Repeatedly lift and carry parcels and containers daily weighing upwards up 75 pounds

Comcast Cable Communications Inc., Manassas, VA March 2004-July 2006

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Overnight Repair / T roubleshoot Customer Account Executive I I

• Answer customer questions and concerns regarding repair/service issues, effectively troubleshoot jobs by

applying appropriate technical knowledge skills in order to maintain high level of consistency in cable,

phone and internet services

• Professionally target customer’s interest with a variety of products and featured offerings

• Successfully handle billing, sales calls and the necessary supporting functions of the cable industry

• Partner with Lead or Supervisor for complex inquiries

• Verify appointments for installation and service upgrades in order to reduce t ruck rolls

• Dependably operate in a goal-oriented environment achieving not only personal goals but furthermore

team performance targets on a day to day basis

ED UCAT ION

Virginia Department of Professional and Occupational Regulation, R ichmond, VA ( Realtor Salesperson

L icense Received 2004-Present)

Stonewall Jackson H igh School, M anassas, VA ( Diploma Received)

Cur rently Self Studying for the Comp T IA A+ and VCA-Cloud certifications and will have those

completed by end of February 2014

AFF I L IAT IO N

P rince William County Association of Realtors, M anassas, VA ( PWAR)

SOFTWARE SK I L LS

MS Office Suite 2010

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