C URR ICULU M

V ITAE

MO HA M M E D SAL MAN

#***,*** * ****, *** S tage,

Gayath riPu ram, Mysore.570019

Contact: 805*******, 810-***-****

Email: m acccu4@r.postjobfree.com, m acccu4@r.postjobfree.com

C AREER OBJECT I VE

Challenging career in the field of IT- a professionally managed

company w ith lea rning and growth opportunities having adequate

a uthorities and responsibilities to implement the skills being acqui red

t here by contr ibuting to the progress of the fi rm and thus grow

p ersonally.

ACADE M I C PROF I L E

S.S.L.C from ST.Matthias H I G H SCHOOL, Mysore

D iploma in Computer Science & Engg from Govt.CPC Polytechnic,

M ysore (2011)

C AREER PROF I L E

Years of Work Experience : 2.2 Years

Employer : W ipro I nfoTech, Mysore

D u ration : Oct 2011 to T ill Date

Designation : Technical Support Executive (L2 level)

PROFESSIONAL CERT I F ICAT ION & ACH I EVE M E N TS

L1 & L2 Certification: For Desktop, Laptop from Wipro.

Rewarded the C-SAT Award for achieving the Customer Satisfaction.

Rewarded as the Best Engineer as Technical Support Executive for the

best performance & excellent cont ribution in achieving the Service

l evel Agreement (SLA).

J OB DESCR I P T I O N

Giving Technical Support to Clients i.e. t roubleshooting and resolving

issues from Remote Location w ithin Defined SLA with Client. D i rect

I n teraction with End Users. Have been working in different

P rojects \ Domains supporting M ultiple Clients namely -

SI M P LE CONNECT – P roviding Technical Support to M ultiple Clients

for Desktop & Laptop related issues th rough voice and mail process.

H D FC ERGO - P roviding Technical Support to Client for Desktop &

L aptop related issues through voice, mail and remote process.

M L I C (Max L ife I nsurance Corporation) - P roviding Technical Support

t o Client th rough Remote D iagnostics (Remote Control Tools).

H ave an experience in Voice P rocess in interacting with clients (End

Users) directly to t rouble shoot and resolve issues and also in Remote

P rocess by getting the control of the Systems of End Users th rough

R emote Control Tools and in handling and resolving Basic Softwa re

issues,MS Office Applications, Business Applications Support, System

D omain Configuration, Mapping of Network D r ives and P r inters,Mail

C lient - Lotus Notes and MS Office Outlook,VPN issues, Lotus

T raveller on Android and I pad H andsets,Printer & Scanner

Configuration, Repai r & Reinstall OS Windows XP, Vista and Windows

7 a nd System Level Issues remotely.

PERSONAL QUAL I T I ES

Ability to wor k independently w ith minimum supervision in a fast-

paced environment.

P roduce high quality of wor k, both in te rms of content and visual

a ppeal.

Good w r itten and oral communication skills.

Ability to solve problems innovatively, effectively and creatively.

P roven capability in team co-ordination, strategy building and

t raining.

Willingness to lea rn effectively.

Quick to lea rn and apply new technologies to meet growing business

n eeds.

Strong inte rpersonal skills with excellent Team Player.

Analysis, t roubleshooting, and problem solving expertise

STRENGT HS

• Sincere

• Self-Motivated

• H a rd Working

• Good T ime M anagement Skill

PERSONAL DETA I LS

NA ME: MO HA M M E D SAL MAN

FAT HER NA ME: AFSAR PASHA

DATE OF B IRT H: 10/05/1990

SEX: MA LE

NAT IO NAL I TY: I N D IA N

REL IG ION: IS LA M

MAR I TAL STATUS: SINGLE

LANGUAGES KNOWN:

T o Read English H indi U rdu Kannada

To Speak English H indi U rdu Kannada

To Write English H indi U rdu Kannada

DEC LARAT ION

I hereby declare that the above mentioned data is t rue to the best of

m y knowledge.

Thanking You

( MOHAM MED

P LACE: M YSORE

SALMAN)

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