Project Developer

Vadlamudi Krishna Babu

Mobile: +91-776*******

Mail: ************@*****.***

OBJECTIVE

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Looking for a niche in a challenging environment, which makes best use of

my knowledge and skills, for a cooperative mutual benefit.

Summary

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Organization: IBM India Pvt. Ltd, Bangalore

Tenure : August 2011 till Date.

Designation : Associate System Engineer

> Have been associated with IBM India Pvt Ltd as Remedy and C++, Web

services Developer

> Have 2.5 + years of IT Experience.

> Working in a high complexity telecom project which majorly involves

BMC Remedy Development, C++ plug-in, SQL and Unix.

> Got trained from IBM in Core Java, UNIX and C++.

> Trained from BMC in BMC Remedy AR System 7.x

Skills

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Development Platform : BMC Remedy Action Request System 7.x

ARS Tools : BMC Remedy Administrator, BMC

Remedy User,

BMC Remedy Import,

BMC Remedy

Migrator,

BMC Remedy

Developer Plus,

Basics of BMC

ARUtilities, ARInsider

IBM Tools : Rational Functional Tester

Programming Languages : C++, UNIX, C, Web Services, Basic ITSM

DBMS : UNIX, SQL

Web Technologies : HTML, XML

Operating Systems : Windows 98/XP, UNIX, Vista

Defect Tracking Tools : AT&T SCME, IBM Clear Quest HP Mercury

Software : MATLAB, SolidWorks

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Education

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> Bachelor of Technology (B.Tech) in ECE from Vellore institute of

Technology (VIT University), Tamil Nadu with 79.2% - 2011

> Intermediate in MPC from Sri Chaitanya Junior College with 90.9% -

2007 passed out Hyderabad, Andhra Pradesh.

> State Board from GMS with 84.0% - 2005 passed out Hyderabad, Andhra

Pradesh.

Project Details

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#1:

Project Name AOTS (AT&T One Ticketing System), CPE Resale, AMS EBonding

Client AT&T

Role Remedy Application Developer

Organization IBM India Pvt. Ltd., Bangalore

Duration August 2011 -Till Date

Platform & Skills Remedy Action Request System, C++ Plug-ins,SQL, PL/SQL,

UNIX, JavaScript

Project AOTS is intended to be the Single Ticketing System that

Detail supports all Problem Management functions within AT&T which

is based on Concept of One and Concept of Zero. Concept of

One is an effort to eliminate redundant systems which

consolidates functionality from various ticketing systems

(many disparate business processes) into a single trouble

ticketing pool where as Goal of Concept Zero is to automate

as many manual functions as possible, leaving only the most

difficult problems for human intervention. This will allow

AT&T to meet its goal of excellence in customer experience

and satisfaction in the most efficient and economical way.

The application supports both Manual ticket creation and

Auto ticket creation which has about 15 interfaces using

Oracle Streams, Materialized Views, Java API, C++ plug-ins

and web-services.

Project Design, Development, Unit testing and Integration testing

Contribution Gained significant experience in Remedy Development and

Plug-in Development using C++

Remedy Installations and other Remedy Administrative

activities such as Remedy Code Migrations and Performance

optimization

#2:

Project Name ITL (Integrated Ticket List)

Client AT&T

Role Remedy Application Developer

Organization IBM India Pvt. Ltd., Bangalore

Duration March 2011 to December 2011

Platform & Skills Remedy Action Request System, Mid Tier 7, SQL, Java Script,

UNIX

Project Detail The AT&T's Integrated Ticket List (ITL) is the

ticketing tool integration as part of its overall

restructuring initiative for work centers that provide

service assurance to enterprise customers. With this

version of the Integrated Ticket List (ITL) Web Interface,

AT&T began a mass migration and integration of its trouble

management ticketing tools to the Web.

ITL is developed entirely as a new application for AT&T

which serves as the common ticketing platform operations

for various user communities and groups of users within

AT&T.

This project is developed from the root level by IBM India

team which supports 6 Native applications of AT&T including

AT&T, SBC, BellSouth and other Regional Bell companies.

This application uses Remedy Action Request System to

support this vast ticketing platform and is hosted on Mid

Tier Server 7.0 of BMC. This application hosts various

maintenance & end user ticketing applications and most

importantly Single Sign On feature.

Project Design, Development, Unit testing and Integration testing

Contribution Gained significant experience in Remedy, JavaScript, Build

Process and SQL while working as a Developer in the newly

formed ITL team.

Gained Application knowledge of AT&T Ticketing System and

Service Assurance

PROFESSIONAL RECOGNITION & SKILLS ACQUIRED

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> Won Title "Best of IBM" for Year 2012.

> Won IBM THANKS award.

> Won Appreciation from IBM India Management.

> Participated in Project and Tools Demos targeted in Client Visits to

IBM.

Academic Achievements:

. Presented a paper titled 'Bit Loading Algorithm For Mobile-OFDM Based

Systems' in 3rd National conference on signal processing,communication

and vlsi design (NCSCV'11) organized by department of ECE, ANNA

UNIVERSITY of technology,coimbature held on 6th and 7th may 2011.

. Presented a paper titled 'Simple Bit Loading Algorithm For Mobile-OFDM

Based Systems' in 3rd National conference on recent trends in

vlsi,information and communication (NCRVIC 2011) organized by

department of ECE of B.S.ABDUR RAHMAN UNIVERSITY,chennai held on 20th

april 2011.

. Participated in various science talent tests at school level.

. Undergone NIIT@school certification course in year 2003-04.

Training

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> BMC Remedy AR System 7.x

> C ++,Core Java

> Unix Basics

> IBM Rational Clear Quest

Personal

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Date of Birth : 05-01-1989

Marital Status : Single

Place - Bangalore

Vadlamudi Krishna Babu

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