Customer Service Sales

Nicole Hayes

Customer Service Rep

East Point, GA

********@*****.*** - 678-***-****

To obtain long term employment with a well-established company where I may fully utilize my skills and abilities.

WORK EXPERIENCE

Client Service Professional

H&R Block - East Point, GA - December 2011 to Present

Responsibilities

Answer incoming calls,Outbound Calls to Clients to update them on the status of their

refund,schedule appointments,assign client to tax professional,Greet Guest and Customers,Fax and

file documents,Communicate with IRS,answer any questions client may have,assist manager and tax

professional,Accept payment in form of cash or credit for services,Issue Check to client,

Accomplishments

I have worked for H&R Block 3 years I have continued to assure quality customer service also have brought

new clients to the company I received a award for outstanding client services in 2012.

Skills Used

I demonstrated professionalism as well as Understanding client relations And H&R block standards &

guarantees

Customer Service Representative

PGRS - Peachtree City, GA - March 2007 to October 2011

Responsibilities

Outbound calls to customers and potential customers,answer questions or concerns customer may

have,assist in product services and schedule appointments,confirm appointments,collectioms to past due

accounts,guarantee quality products and services.

Accomplishments

I maintained company goals and assisted sales department,I helped train new employees

Skills Used

Leadership skills and organization skills showed my knowledge of products & services.

EDUCATION

Diploma in Associate Degree

Creekside High School - Fairburn, GA

1997 to 2000

SKILLS

Proficent in Microsoft,Word Excel and Outlook,Three weeks of IRS Client relations training,Proficient in word

excel and Power Point,Training new hires,over nine years experience in customer service,35 wpm,10 key,multi

phone line,assist in sales department

ADDITIONAL INFORMATION

Qualifications

Seven years of customer experience

Consistently met/exceeded sales goals

Thorough knowledge of products and services

Exceptional communication/interpersonal and organization skills

Demonstrated the provision of sales support services

Contact this candidate