Customer Service High School

MONICA Y. RODRIGUEZ

***** ******* ***, *********, ** 90723

562-***-**** *.*********@*****.***

Objective

Seeking a Front Clerk position with where exceptional clerical and customer service skills will

be utilized to improve the customer base and maximize hotel’s profitability.

Summary of Qualifications

Over four years of customer service

Highly skilled in greeting, communication skills and assisting guest in a polite and

resourceful manner

In-depth knowledge of using computers and basic workplace equipment including fax

machine, photo copier and printer

Hand-on experience in computing bill, collecting payment and making change

Proven record of performing tasks as mentioned on daily checklist

Demonstrated to perform great customer service

Working familiarity with Microsoft Word, Outlook, & Excel

Employment History

Auxiliary Bookstore- Long Beach, CA

Cashier June 2008-August 2011

• Assist students to find desired textbook or general merchandise

• Register experience

Barns & Noble’s Bookstore

Bookseller July 2013- Present

• Customer Service

• Data entry

• Shipping & receiving

• Cashier

Education

Associates of Arts in Liberal Studies – 2010

Paramount High School – 2005

Special Skills

Language: Able to communicate in English & Spanish, in both written and oral forms

Profound ability to process cash transactions accurately

Able to work weekends and Holidays & varied shifts

Professional appearance and demeanor

Strong interpersonal skills to deal effectively with all business contacts

Contact this candidate