Customer Service High School

Zachary J. Harper

***** ********* *** **** 713-***-****

Porter TX, 77365 ***********@*****.***

Objective and Skills

Strong communication and relationship building skills,

•

strong organizational orientation including program

creation and execution, leadership and motivation skills

learned from directing staff.

Experience

Camden Property Trust

2012 2014

Contact Center Team Lead

Capture accurate and legible documentation on all activity in

OneSite Crossfire system

Administrator for all Social media accounts in Facebook,

Twitter, and Active building

Trainer and mentor for new staff

Consistently meet all performance standards including

schedule adherence, average handling time, call quality

and departmental/company policies

Provide customer service support to Camden prospects and

residents by answering incoming calls/emails and

processing all inquiries in a timely manner

YMCA of Greater Houston

2007 2012

Houston, TX

Site Director, After School Program

Supervise staff, managing work schedule and ensuring

programs are run to YMCA specifications

Create and coordinate constructive and creative activities for

children ages 5 11 including games, skits, homework

support

Served as spokesperson for parent relations, building

relationships with parents through updating them on

children’s activities and behavior

Work with school administrators on scheduling for largest

Houston YMCA program

Summer 2010 Director, Teen Camp

Houston, TX

Supervise staff, managing work schedule and ensuring

programs were run to YMCA specifications

Coordinate daily activities for teens ages 13 to 15, with special

consideration given to originality, creativity, and positivity to

ensure constructive behaviour in particularly challenging

age group

Organize, schedule and lead execution of weekly field trips to

various locations around the Houston Metropolitan area,

ensuring field trips are within budget

Summer 2007 2010 Counselor, Day Camp

Houston, TX

Supervise and ran activities for children ages 8 to 10 including

games, swimming, arts and crafts, sports, hiking, field

trips, and songs/skits.

Monitored safety and security of children in line with all YMCA

and State Licensing health and safety regulations

Education

University of Houston Downtown

2008 – 2012

Bachelor of Arts in Corporate Communications

Prairie View A&M University

2006 – 2008

Prairie View, TX

2003 2006 Kingwood High School

Kingwood, TX High School Diploma

Varsity Football

Navy ROTC Drill team and Rifle team

Activities and Interests

Technology: extremely proficient in Microsoft excel, power point and word.

Travel: Have lived in various different states, including North Carolina,

Oklahoma, New Jersey, and Texas. Have traveled extensively throughout the

United States

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