Administrative Assistant Customer Service
Resume:
Angela Sampson
Brooklyn, NY 11207
************@*****.***
OBJECTIVE SUMMARY:
Obtain an Administrative Assistant position utilizing my great communication skills and expertise
in performing secretarial tasks effectively and making the most of my customer care experience.
SKILLS:
Computer: Spreadsheet Word Processing, Database Management, Typing speed 50 WPM, Accurate Data Entry 10,000 Keystrokes,
Microsoft Office: Word Excel and PowerPoint, Electronic Health Records: Neehr Perfect, Anassazi, Customer Service, AS 400.
Event Coordination, Travel Logistics, Supplies Management, Mail Handling, Confidentiality.
WORK EXPERIENCE:
Samaritan Village, New York, NY
Administrative Assistant/Front Desk Reception/SSVF Program 4/2013 - 6/2013
• Provided administrative support to Program Director and ensured office was run smoothly.
• Answered telephone and electronic inquiries, forwarded calls and messages to appropriate person.
• Greeted visitors, determined nature of visit, directed to the appropriate person.
• Maintained SSVF program calendar for a staff of eight employees.
Institute for Community Living, Queens, NY 10/2012 – 4/2013
Administrative Assistant/SSVF Program
• Participated in designing procedures for a new program.
• Developed a system for pre-screening and scheduling 90 veterans each month efficiently.
• Created a spreadsheet to keep track of money spent and remaining budget.
• Entered and updated client information in database.
• Prepared minutes of case conference meetings and distributed to staff weekly.
United States Army Reserve, Bayside, NY 9/2006 – 9/2012
Human Resources Specialist
• Organized and maintained military personnel files for a unit of 105 soldiers.
• Sponsored new soldiers upon joining unit to familiarize them with policies and procedures.
• Processed military forms and letters.
Office of Court Administration, New York, NY 10/2005 – 4/2011
Junior Court Analyst
• Provided administrative support to Court Analyst; assisted with special projects.
• Conducted customer requested criminal history background searches for employment and housing applicants.
• Handled heavy volume of customer calls regarding search results questions, discrepancies and explanation of charges.
• Processed 20 batches weekly of attorneys secure pass applications and renewals allowing entrance in court buildings.
• Followed-up with customers by phone monthly reminding them of past due invoices and account cut-off date.
• Deactivated accounts due to non-payment.
EDUCATION:
Cambridge Business Institute 8/2013
Medical Billing and Coding Specialist Certificate
Kaplan University 5/2012
Associate of Applied Science in Health Information Technology, 3.53 GPA
Borough of Manhattan Community College, Health Lattice Program 6/2011
Electronic Health Records Certificate
Allied Business School 3/2009
Medical Administrative Assistant Certificate
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