Customer Service Front Desk

Michelle Donerson

Washington, DC

*************@*****.*** - 202-***-****

WORK EXPERIENCE

Tax Preparer

Lancelot Tax Services - Oxon Hill, MD - December 2007 to March 2010

Responsibilities

Proficient in the preparation of individual tax returns with all provisions for pension plans tax deductions and

so forth. Managed front desk with excellet organizational skills and communication skills. Evaluated in plans

solution for tax clients request. Prepared and provided price estimate an alternative solutions to customers.

Additional duties included distributing documents filing faxing updating resources processing forms preparing

reports and audition documents.

Accomplishments

I was the office assistant for the CEO of the company, I was the eyes and ears of making the office run

smoothly.

Skills Used

Computer Microsoft and Windows, front desk greeter, excellent customer service.

Substitute Teacher (K-12)

Prince Georges County Public Schools - Oxon Hill, MD - March 2003 to June 2007

Responsibilities

Covered classes in the absence of a teacher prepared and planned student activities evaluated and corrected

class work or homework provide students with any class work or homework left by classroom teacher additional

duties included grading class and homework assignments along with covering such classes as English

literature and history

Accomplishments

Making a difference in a child's life helping them to succeed with their future.

Skills Used

Working with middle school children and the use of proper English in literature and writing.

energy assistant rep

DDOE - Washington, DC - October 2002 to January 2003

Responsibilities

Responsible for all client information input into system for assistance. Carried out client service responsibilities

in accordance with Department of Energy policies and procedures. Additional responsibilities included

interviewing clients and motivating employees.

Accomplishments

Working together as a team. Motivating each other as coworkers .

Skills Used

Computer, motivational skills, working well with the public to meet their needs.

EDUCATION

GENERAL ACADEMICS

COMMUNITY COLLEGE PREP ACADEMY - Washington, DC

2013 to 2014

certifaction in customer service

UDC Community College - Washington, DC

2013 to 2013

SKILLS

TYPING, COMPUTER, RECEPTIONIST, FRONT DESK, MICROSOFT, SWITCHBOARD

ADDITIONAL INFORMATION

Certified with NRF Foundation

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