Customer Service Training

Training Manager

Ms. Travoune Morris

**** ******** ***** *** ** Laurel, MD *

301-***-**** * ********@*****.***

Skills

*Possess excellent organizational,

communication, and customer service skills.

*Detail oriented, disciplined, and self

motivated.

*Ability to perform administrative duties.

*Knowledge of Social Media

*Advanced computer skills (Excel, Outlook,

PowerPoint, Word, etc.)

*Ability to work in a fast paced environment

Education

Bowie State University

Bachelor’s Degree present

Computer Science

2

Bowie High School

Experience

October 2010– Present United States Air Force

Manage education and training activities for program effectiveness for 289 personnel.

Prepare, deliver, maintain, and evaluate training record, files, and materials. Handle classified

and unclassified information in accordance to regulations. Coordinate user feedback with career

field managers and training providers. Experienced in distance learning curriculum

administration. Maintain data and provide statistical reports on programs and operations

monthly.

Administers educational and training programs. Proctor exams and monitoring training

progress on eLearning systems. Administer career development courses for 90 trainees. Forecast

educational and training requirements, determines validity, and assesses cost. Offer specific

training programs to help workers maintain and improve job skills. Schedule local and stateside

courses for personnel through other liaisons. Coordinates wartime task training.

Design and conduct training/development programs to improve individual and

organizational performance. Applies instructional system development (ISD) process Consults

on ISD process and career field educational and training programs. Collects and analyze job

performance data and conducts occupational surveys. Determine most cost effective method to

deliver training. Monitor corrective actions.

Oversees education and training activities. Organizes education and training programs to

achieve educational goals and mission requirements. Prepares directives to manage and control

educational programs. Implements policies and coordinate changes. Organizes and control

facilities, supplies, and equipment to support educational and training needs. In 2013, I prepared

and passed 2 major Air Force compliance and operations inspections within 2 months of each

other.

Armament Systems

June 2004 October 2010 United States Air Force

Plans, organizes, and directs aircraft armament systems maintenance activities. Perform

maintenance on fighter aircraft weapons systems. Maintain aircraft logistics and systems. Ability

to cope with all weathered atmosphere. Ability to stand long periods of times. Perform routine

preventive maintenance, ensure systems operate efficiently, and maintain health of the fleet.

Inspect, operate, or test machinery or equipment to diagnose equipment malfunctions. Diagnose

mechanical problems and determine how to correct them, utilizing blueprints, repair manuals, or

parts catalogs, as necessary. Assemble, install, and repair wiring on electrical components.

3

ADDITIONAL INFORMATION:

CPR Certified

Active Secret Clearance

REFERENCE: Provided upon request.

4

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