Manager Management

Rachel E. Couch

*** *. **** **.

Moscow, ID, **843

CELL PHONE: 208-***-****

E-MAIL: ********@*****.***

OBJECTIVE

A management/employee position building upon my social and educational

experiences providing professional growth and quality client services.

SKILLS & QUALIFICATIONS

15 years working closely with people as employee, co-worker, manager and

consultant.

7 years working in a managerial position in control of employment,

protocol, payroll, maintenance, etc.

Recognized for strong interpersonal and leadership skills, organization,

and reliability.

Very versatile and fluently interactive with people of all demographics.

Not afraid of new encounters and look forward to facing new challenges that

can increase personal and professional experience and growth.

Confident to maintain clean criminal history, driving record and reliable

transportation.

EDUCATION

Brigham Young University, Rexburg, Idaho --Associate of Science, Sociology,

2003.

Boise State University, Boise, Idaho --Bachelor of Science, Psychology,

2007.

EMPLOYMENT HISTORY

2010-2013

Alliance Family Services

Lead Case Worker/PSR

Developed skill-training programs to improve basic living skills and goals

to adolescents and adults with mental illness. 70% recovery/improvement in

long-term clients based on CAFAS scores.

Provided documentation assistance and support to co-workers, along with

establishing agency policies with management.

Acquired lead PSR position and maintained status for two years as primary

consultant to incoming management and employees.

CAFAS and USPRA certified.

2009-2013

Black Cypress Lounge

FOS Manager/Lead Bartender

Managed front of house responsibilities such as payroll, employment,

protocol, etc.

Developed strong rapport with patrons, creating significant and consistent

business flow.

Assisted in establishing quality craft cocktail program, resulting in

regional acclaim.

2008-2009

Beehive Rehabilitation and Counseling

Case Worker/PSR

Provided resources and services to individuals and families of low-income,

mental illness, and chemical dependency.

Trained with clients to utilize basic living skills such as effective

budgeting, medication compliance and personal maintenance while ensuring

safe housing.

Recognized for strong reliability through consistent attendance to staff

meetings/client appointments and by providing current and accurate

documentation.

Awarded for effectively resolving various difficult/crisis situations while

maintaining positive boundaries.

2006-2008

Red Feather Lounge

Assistant FOH Manager/Server/ Bartender

Acquired management position through strong performance with positive

attitude in high-pressure environment.

Recognized for positive role in slowing turn over rate significantly

through modeling reliability, work ethic and positive communication.

Remained consistently on-call when off duty to manage conflict through

advanced decision-making and problem-solving ability.

REFERENCES ON REQUEST

Contact this candidate