Diana Steele *****.******@*****.*** 978-***-**** www.linkedin.com/in/dianalcsteele
Marketing & Digital Advertising
Industries: eCommerce Publishing Technology
Summary:
Account Management / Vendor Relations B2B and B2C Sales / Business Strategy
Advertising / Content / Business Writing Email Marketing / Print and Direct Mail
Web Analytics / SEO / SEM / PPC Trade-show / Event Planning and Production
Professional Work History - Selected Achievements
2010 – Feb 2013 Sears Holdings Corporation Hoffman Estates, IL
eCommerce Support Analyst
Performed research for resolve: uncollected Sears.com vendor returns revenue, vendor contracts,
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EDI transmission failures, billing errors; discovery of one in excess of $50K/mo.
Authored / executed mass and individual vendor email communications regarding policy and
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compliance issues utilizing Sales Force; also documented departmental procedures
• Provided support: maintaining positive vendor relations, receiving appreciation correspondence
from Sears Merchants, and providing departmental training
2007 - 2009 Moving.com Channel Realtor.com National Digital Publisher Marlborough, MA
Channel Marketing Manager
• Negotiated partner distribution of targeted mail piece earning $84K in new business (first 90 days)
Authored /published all company trade articles, direct mail, press releases / sales collateral and
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event communications. Company Trades-show and Event Producer/ 12 per yr.
Executed ongoing B2B email marketing campaigns utilizing enterprise software Responsys:
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Newsletters, Event Promotions and Sales. Achieved 95% open rate on E-newsletters contributing
in excess of 20% monthly revenue increase
• Developed / executed ongoing B2C e-mail surveys and retention marketing tools
Perform KPI traffic and multivariate testing analysis to determine next step recommendations
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(Content and Title tagging) utilizing Omniture Site Catalyst and Google Analytics
2002 - 2007 Newspaper Publishers: Herald Media / Media News Group / Telegram & Gazette, a NY
Times Company Boston, MA
Digital Sales & Marketing Manager
• Project manager responsible for re-launch of digital assets and adverting initiatives (Achieved
Annual MBO’s)
• Conceived and implemented digital advertising pricing strategy (Still in effect today)
• Developed / managed SEM, SEO, digital display and traditional ad campaigns: site traffic and
advertising sales increases 400%
Analyzed / prepared site traffic and digital advertising reports for Customers / Management
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demonstrating R.O.I. Utilizing Omniture Site Catalyst and Google Analytics
• Delivered weekly presentations with regard to digital asset initiatives to a 65 member sales and
management team
• Worked with cross- functional teams, agencies and clients to develop advertising, collateral, and
digital asset integrations
1996 - 2002 DTK Computer Co., International Computer Components Company Woburn, MA
District Manager – Operations, Marketing & Sales
• Duties: B2B sales, forecasting, inventory, scheduling, credit analysis, employee reviews,
budgeting, training, marketing and vendor communications, international travel
Increased revenue over $1 million each consecutive year of service, achieving over 150% of
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annual goals. Awarded Commonwealth of Massachusetts State Purchasing Contract
Education: Fitchburg State College – Advanced Writing Coursework (GPA 4.0), Fitchburg, MA
Worcester State College – Economics, Worcester, MA
www.linkedin.com/in/dianalcsteele