Customer Service Manager

Jeffrey Jones

Delivery Specialist - JaLyn, Inc

Silver Spring, MD

***************@*****.*** - 240-***-****

• DOT certified shipping and delivery driver expert with more than 18 years of experience

• Meticulous inventory manager specializing in precision and accuracy

• Customer service oriented professional skilled at anticipating customer needs, proactive management of

potential customer concerns, and remedying issues when they arise

WORK EXPERIENCE

Delivery Specialist

JaLyn, Inc - July 2010 to Present

BELTSVILLE, MD

Delivery specialists with full accountability for parcel delivery, customer service, problem-solving for several

areas within the suburban metro Washington, DC area.

Responsibilities:

• Efficient management of inventory tracking, parcel sorting, and vehicle loading each morning

• Load of packages weighing up to 70 lbs using appropriate lifting techniques

• Ensure the security of all packages given the transport of high value items. Values span from ($1 to more

than $15,000)

• Delivery to 100 - 145 unique residences carrying 175 - 200 parcels daily in Northern Silver Spring - among

the most challenging zip codes in the Washington, DC metro area

• Sole management of "peak" volumes (heavy delivery volume due to Valentine's Day, Mother's Day, and

Christmas) within my zip codes. Volume reached up to 200 unique residents and 300 parcels delivered daily

• Upheld a 100% dock safety protocol and driving safety record

• Maintained all DOT certifications and requirements including physical exams and drug tests

Janitorial Associate

Nationwide - Washington, DC - June 2007 to July 2010

WASHINGTON, DC

Part-time associate responsible for office cleanliness and minor office moves

Responsibilities:

• Maintained office cleanliness including vacuuming, window cleaning, dusting, and floor waxing

• Assisted with office moves when necessary including relocating furniture, office files, and employee personal

items with care

Warehouse Associate

Impact - Beltsville, MD - August 2002 to June 2009

BELTSVILLE, MD

Shipping and receiving associate responsible for warehouse inventory, shipping, deliveries, and receiving

Responsibilities:

• Determine appropriate method of shipment, prepared bills, invoices and other shipping documents

• Assembled containers and crates, packed goods to be shipped and prepared identifying information /shipping

instructions

• Oversaw loading and unloading of goods from trucks and vans

• Inspected and verified incoming goods against invoices or other documents, recorded shortages and reject

damaged goods

• Unpacked and routed goods to appropriate storage areas

• Maintained internal record-keeping systems

• Operated a forklift, hand truck or other equipment to load, unload, and order building for delivery

• stocking inventory, transport and store goods

• Followed all safe storage and handling procedures for all goods handled

• Followed proper shipping procedures for transportation of dangerous goods

• Performed light maintenance duties including equipment repair, truck maintenance (fluids, mirrors, hoses,

etc.)

Senior Warehouse Shipping and Receiving Associate

Storehouse Furniture - July 2003 to August 2007

Senior Warehouse Shipping and Receiving Associate

Storehouse Furniture - March 1994 to July 2004

Responsibilities:

• Assisted with receiving duties including unloading goods from trucks and breaking down packages into parts

to be transported to appropriate locations.

• Inspected and verified incoming goods against invoices or other documents, recorded shortages and reject

damaged goods

• Was required to lift at goods weighing approximately 50 lbs

• Delivered goods to internal offices and offsite locations

• Operated a forklift, hand truck, powered pallet, unload, transport and store goods

• Followed all safe storage and handling procedures for all goods handled

• Maintained DOT certification

Additional Responsibilities from Storehouse Furniture include:

• Assist with furniture assembly on location within the customer's home

• Ensure warranty protocols are followed

GED, Continental

EDUCATION

GED in GED

Continental Academy - Hollywood, FL

2006 to 2008

SKILLS

Office word Excel and Power Point forklift

ADDITIONAL INFORMATION

All so Furniture Assembly

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