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Customer Service Manager

Location:
Houston, TX
Posted:
January 26, 2014

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Resume:

QUENTIN O. COLEMAN

***** ******* ****** ***** ( Cypress, Texas 77429

832-***-**** ( accca3@r.postjobfree.com

PROFILE

Versatile Professional with 10+ years experience in materials management,

warehousing and logistics for domestic and international customers,

offering skills in the following areas:

. Highly effective planning and implementing all aspects of logistics for

domestic and international shipments; experienced small package, LTL, TL

and international logistics; well versed in incoterms for international

commercial transactions

. Proven success in managing multimillion-dollar warehousing operations,

including inventory control and material flow to support production;

direct all aspects of delivery, fulfillment and shipping / receiving;

solid record of inventory accuracy and low shrinkage

. Execute corporate safety and quality programs such as 5S; background with

purchasing; experienced in manufacturing, equipment repair and retail

sales environments; monitor equipment operations and maintenance

. Maintain constant focus on world-class customer service, both internal

and external; support sales via inventory movements; supervise and

motivate teams toward peak performance; interview, hire and conduct

evaluations; excellent communication and interpersonal abilities

. Solid computer skills with proprietary warehouse and logistics systems

along with Excel, Word, PowerPoint and Outlook; quickly learn new systems

PERSONAL STRENGTHS: well organized with skills in prioritizing and

delegating; flexible and adaptable; adhere to established procedures;

dedicated to company standards; excellent attendance record

CAREER OVERVIEW

LOGISTICS SUPERVISOR

Schneider Electric, Houston, Texas - 11/2011 to present

. Plan, direct and manage all aspects of movement of remote terminal unit

(RTU) devices and related components to domestic and international

customers from three production facilities in alignment with corporate

goals of on-time delivery to exceed customer expectations.

. Experience includes small package, LTL, TL and international logistic

operations, including negotiating rates and auditing shipping documents.

Supervise and monitor productivity of support staff at three facilities

across the US to achieve best practices standards.

. Liaison with production regarding outgoing parts and stock management of

finished goods. Manage order placement, tracking and receiving of

shipment by customers to ensure best cost and service is being utilized

to meet the customer needs.

. Investigate and resolve logistic issues in collaboration with internal

departments and customers, as well as participate in continuous

improvement to optimize processes. Purchase and maintain inventory levels

for all shipping-related materials.

KEY ACCOMPLISHMENTS:

. Sterling record of on-time delivery while maintaining quality

standards in fast-paced, dynamic environment.

(continues on page two)

QUENTIN O. COLEMAN

R sum ( Page Two

WAREHOUSE SUPERVISOR

Computer Technology Solutions, Houston, Texas - 2/2008 to 11/2011

. Accountable for inventory with value averaging $100 million to support

customer equipment, primarily serving major Texas computer manufacturer,

on outsourced basis. Supervised team of 15 in warehousing, inventory

control, order pulling and material restocking, on second shift.

. Maintained strong relationships with client managers onsite, and

facilitated flow of materials to ensure proper handling within contract

requirements.

. Additionally responsible for repairs and maintenance on in-house

equipment, preparing status reports for next shift. Oversaw material and

parts transfers to internal and external locations.

. Interviewed and hired new staff. Evaluated quarterly, noting high

standards as well as areas needing improvement. Provided progressive

counseling and discipline, and executed terminations as required. Made

recommendations to senior manager regarding promotions and wage

increases.

KEY ACCOMPLISHMENTS:

. Instrumental in maintaining 99.5% inventory accuracy, through

investigation and resolution of shortages and other issues.

. Earned highly positive performance evaluations throughout tenure.

MANAGER

The Arrangement, Houston, Texas - 2007

. Responsible for all operations in warehouse serving separate high-end

furniture showroom.

. Directed team of four in warehouse, two in showroom and one delivery

driver. Received inventory and placed in warehouse for easy access.

Oversaw shipping and deliveries to customers and showroom. Hosted

customers in warehouse, and located specified merchandise.

. Also supported sales force with delivery and setup in potential customer

homes, as well as breaking-down and returning to warehouse for unclosed

sales.

. Purchased operating supplies, shopping multiple vendors for optimal

pricing.

WAREHOUSE TEAM LEAD

Foxconn, Houston, Texas - 2003 to 2005

. Ensured availability of parts, components and materials, to achieve daily

goals of manufacturing operations serving major technology client.

Supervised warehouse team of six.

PRIOR PART-TIME EXPERIENCE

. Pulled orders in warehouse for computer manufacturer, cleaned carpets and

sold office supplies.

EDUCATION AND TRAINING

Professional Development

. 5S program training - quality and safety initiatives

. Warehouse training - operation of forklift, scissor lift and electronic

pallet jack

Coursework - toward bachelor's degree - Tomball Community College - 2001 to

2003

References Provided Upon Request

QUENTIN O. COLEMAN

14403 Cypress Meadow Drive ( Cypress, Texas 77429

832-***-**** ( accca3@r.postjobfree.com

ATTENTION: HUMAN RESOURCES

Enclosed is a r sum outlining my qualifications, for your review in

consideration for a career opportunity as a Manager, Supervisor, Team

Leader or a related role within your organization.

As reflected, I offer 10+ years of leadership for operations, warehousing

and logistics in domestic and international environments. I am a dedicated

and motivated professional, with the ability to quickly adapt to new

systems and make a positive on corporate objectives.

Areas of particular strength include:

. Managing all aspects of logistics for manufacturing facility

. Maintaining accuracy for multimillion-dollar inventory

. Leading delivery, order pulling and shipping / receiving

. Directing material flow to support production

. Supervising and motivating teams, both internal and outsourced

. Hiring, evaluating, counseling, disciplining and terminating

. Executing corporate safety, quality and purchasing programs

. Consistently focusing on world-class customer service

Currently I am anxious to continue my career in a position with diverse

responsibilities that can include business travel and relocation to another

area. My salary requirements are negotiable, based on bonus structure,

benefit plans and other factors.

I strongly believe that my skills and professionalism will be a valuable

addition to your team and would appreciate the opportunity to discuss your

needs in greater detail. Please contact me by e-mail or telephone. I look

forward to hearing from you soon.

Sincerely,

Quentin Coleman

QUENTIN O. COLEMAN

14403 Cypress Meadow Drive ( Cypress, Texas 77429

832-***-**** ( accca3@r.postjobfree.com

REFERENCES AVAILBLE UPON REQUEST



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