Customer Service Human Resources

WHITNEY M. ANDERSON

**** * **** ******, *********, OH 44102

813-***-**** ***********@*****.***

SUMMARY OF QUALIFICATIONS

Knowledge and application of urban issues and experience working in diverse settings

Experience conducting research and analyses in self-motivating settings for nonprofit and public organizations

Possess excellent communication skills, ability to work under pressure, flexibility and adaptability

EDUCATION

Cleveland State University, Levin College of Urban Affairs, Cleveland, OH

Master of Science in Urban Studies, Concentrations: Urban Policy Analysis & Economic Development, 2011

GPA: 3.8

Florida State University, Tallahassee, FL

Bachelor of Arts: International Affairs, Concentrations: Economics & Political Science, 2009

Dean’s List; International Programs: Study Abroad London

Certificate: Urban & Regional Planning, 2009

COURSEWORK

Regional Economic Development Budgeting, Benefit-Cost Analysis, Time Value of Money

Research Methods Urban, Regional & Neighborhood Planning

Quantitative Analysis Transportation Planning

EXPERIENCE

Recovery Resources, Cleveland, OH

Grants & Communications Associate, March 2013-Present

Obtain funding and manage grants from government, community, private and corporate sources to support

program, administrative and infrastructure needs of the Agency

Build external relationships with foundations and other partners throughout the community to expand and

strengthen support for the Agency's mission and goals

Assist with fundraising activities including special events and donor cultivation activities

Promote Agency as a choice provider locally, regionally and nationally

Greater Cleveland Regional Transit Authority (RTA), Cleveland, OH

District Business Analyst, October 2011-March 2013

Managed all aspects of budgets, grants ($5m+) and procurement for the department

Applied for grants and reappropriation of dollars and reported to governing agencies for reimbursement

Managed collaboration and constant communication with state and federal agencies

Analyzed criminal statistics for the Authority and reported findings to Directors

Human Resources Intern, June 2011-October 2011

Conducted compensation study for non-bargaining positions: compiled data from public transit agencies and

other local public agencies, reviewed RTA’s current salary structure and evaluated job descriptions, and

made recommendations for RTA’s future non-bargaining salary structure based on findings

Cleveland City Planning Commission, Cleveland, OH

Intern, June 2011-September 2011

Tracked project updates for comprehensive plan: Connecting Cleveland 2020 Citywide Plan

Levin College of Urban Affairs, Cleveland State University, Cleveland, OH

Graduate Assistant, August 2010-May2011

Teaching assistant and tutor for the course Applied Quantitative Reasoning

Assisted with in-class Excel tutorials and proctored examinations

Graded students’ homework and exams and gave feedback on their performance

W. Anderson - 2

Center for Regional Economic Competitiveness, Washington, DC

Research Intern, May 2010-August 2010

Researched Arizona’s green economy and surveyed thousands of employers to quantify current and future

green employment in the state

Conducted community & economic research to support regional economic and workforce planning activities

Helped redesign training program to conduct US-Dept. of Labor-sponsored state employment projections

Assisted with hosting their 2010 National Conference in Washington

Health Equity Consortium, Cleveland, OH

Intern, October 2009-May 2010

Organized and facilitated meetings, special events and lectures with consortium members

Gulf Restoration Network, Tampa, FL

Canvasser, Summer 2009

Organized public support for environmental campaigns and performed public outreach in Florida

neighborhoods

Seminole Boosters, Tallahassee, FL

Call Center Representative, Summer 2008

Raised funds for students athletes and performed customer service for current and potential Booster members

Jumpstart, Tallahassee, FL

Corps Member, 2007-2008

Volunteered at a low-income elementary school

Assisted teachers in a kindergarten classroom and worked one-on-one with a partner child

ORGANIZATIONS & ACTIVITIES

Cuyahoga County’s Next Generation Council (NGC), Appointed February 2012-Present

Acting as Communications Chair for Council: maintain media outlets, external relationships, marketing, etc.

Advise County Government on current issues and identify and create innovative projects and programs that

cultivate involvement in civic, economic and social issues

Lead efforts that assist in the revitalization of Cuyahoga County for the next generation and to ensure that

young adults are regarded as stakeholders in our future

Projects topics include: Boards & Commissions, Charter Review, Mentorship, Business Incubation, etc.

To find out more: http://executive.cuyahogacounty.us/en-us/next-generation-council.aspx

Global Cleveland Volunteer, 2012-Present

American Planning Association (Cleveland State University Chapter)

Treasurer, 2010-2011

Managed budget finances for the chapter and applied for funding

Planned chapter’s trip to the American Planning Association’s National Conference

Participated in various fundraising efforts including, but not limited to, collaboration with the Ohio City Near

West Development Corporation to research the West Side Market

Leveraged the organization’s resources to make improvements to Cleveland State University’s Master Plan

Assisted in running all regular chapter and executive board meetings

Cleveland Professional 20/30 Club, 2011 – 2012

COMPUTER SKILLS

Raiser’s Edge; Microsoft Office products including Excel, Word and PowerPoint; SPSS; Internet Research

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