Customer Service Representative

Khadine Harry 404-***-****

*** ****** ******, #**** ************* GA, 30046 ****************@*****.***

Professional Profile

1. High customer service standards 2. Conflict resolution proficiency

1. Dedicated to process improvement 2. Proficient with Microsoft Office Suite

1. Sharp problem solver 2. Customer Relationship Management software

1. Data Entry 9000 KSM (CRM

Professional Experience

The Myers Group -Duluth, GA 01/13-12/13

Survey Administration

• Made reasonable procedure exceptions to accommodate unusual customer requests.

• Provided accurate and appropriate information in response to customer inquiries.

• Demonstrated mastery of customer service call script within specified timeframes.

• Maintained up-to-date records at all times.

• Compiled reports and supplied data to fulfill customer report requirements.

• Developed and created a more effective filing system to accelerate paperwork processing.

Georgia Department of Human Services-Atlanta, GA 03/08-12/10

Family Independence Case Manager

• Interviewed clients individually and with families to determine what services would best address their needs.

• Directed all protective placement, case management, parent education and family reunification activities.

• Planned and organized corporate media and other special events.

• Guided youth through the emancipation planning process.

• Assessed customers and delivered comprehensive case management services.

• Verified and logged in deadlines for responding to daily inquiries

Agency for Workforce Innovation-Davie, FL 03/01-01/08

Customer Service Representative

• Created new processes and systems for increasing customer service satisfaction.

• Verified that information in the computer system was up-to-date and accurate.

• Compiled statistical information for special reports.

• Updated departmental standard operating procedures and database to accurately reflect

the current practices.

• Identified and resolved system and account issues.

EDUCATION

Associate of Science-Education Miami Community College Miami, FL

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