Customer Service Sales

Desma RobinsonDesma RobinsonDesma Robinson

**** ***** ******* ****** *** #210 Chicago, IL 60637 Phone: 312-***-**** E-Mail:

**************@*****.***

Objective:

* ** ***** ** ** environment that will offer a variety of opportunities to strengthen programs that

empowers people in all areas of the lives especially in a customer service environment. As a leader, I take full

responsibility to teach my successors the value of personal development. Self-Awareness allows one to

become confident, an effective communicator, and encourages them to analyze personal and professional

decisions.

2 Work Experience:

Services Administration Coordinator/ Information Technology Partners, Inc. July 2013-

present

Scheduling Coordinator

Understands contractual commitments and holds meetings with partners to see their interest in

products.

Understands assignments to fulfill project requests and fulfill technical support requests.

Makes resource assignments and communicate work schedule to staff weekly as well as audits time

reporting.

Understands the capability (“skill”) of staff in order to know who is capable of performing certain tasks.

Aligns staff costs and contract billing rates and makes sure tasks are completed before the following

workweek.

Generates revenue projections, invoices, and makes sure payments are received from partners.

Creates and manages work plan and timeline as well as manages the overall project budget.

Acts as leader on projects assigned; completes deliverables and project status reporting to company

and partners.

Conducts kickoff meetings with partners and meet weekly when work is being performed.

Brand Ambassador AT&T Corporation December 2012-July 2013

Develops and attains customer experience and sales objectives for store.

Sells all products and services offered by the Company as well as meet all sales objectives.

Handles all administrative aspects of the sale including: completing customer contracts and

warranties, pulling products from inventory, accepting customer payments and filing the completed

orders.

Maintains strong knowledge of all products, accessories, pricing plans, promotions and service

features.

Maintains knowledge of competitive offers and provides critical market feedback to the Store Manager

regarding local competition and product/service needs.

Handles service inquiries from customers and provide efficient, courteous customer service and assist

in all aspects of product offerings and services.

Ensures an extraordinary customer experience.

Client Services Representative National Able Network April 2011-

December 2011

Illinois Institute of Technology (Chicago Career Tech Program)

Coordinated undergraduate student services for prospective freshman and transfer students.

Developed and implemented monthly spotlight programs for prospective undergraduates, admitted

student day, coordinated IIT mentorship program for prospective students, and updated annual print

materials for prospective students.

Served as liaison to freshman and transfer admission offices.

Responded to inquiries from prospective students, resolved issues and referred as appropriate.

Supported faculty advising and provided direct academic advising to IIT graduate and undergraduate

students.

Conducted curriculum review and course planned for students, provided academic advising and

retention support for special populations, reviewed quarterly academic progress assessment, and

referred students to appropriate resources.

Assisted with new and existing Academic Success Center programs.

Participated fully in new student orientation, probation review, and degree conferral and audit process.

Participated in special events as sponsored by the College, the Office of Admissions and other

University offices; such as: academic advising week, academic success and career workshops,

commencement ceremony, family weekend, open houses and student recognition events.

3 Education:

Roosevelt University Chicago, Illinois May 2010

Masters of Public Administration Concentration: Non Profit Management GPA

3.75

DePaul University Chicago, Illinois June 2008

Bachelor of Arts in Political Science Bachelor of Arts in English

2

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