Customer Service Representative
Resume:
Kelvin Wong
Cupertino, CA ***14
accc7r@r.postjobfree.com
E D U C AT I O N
University of California, Irvine June 2012
• BA in Business Economics: specialization in International Issues and Economics
• Minor in Information and Computer Science
• GPA: 3.1
SKILLS
• Fluent in Cantonese, basic understanding of Mandarin
• Familiar with EViews, statistical program used for forecasting and modeling
• Experienced with SQL
• Proficient with Java programming language and Eclipse programming environment
• Skilled with Microsoft Office Suite and Google applications
PREVIOUS WORK EXPERIENCE
Tutor September 2007 - June 2008
Cupertino, CA
• Instructed high-school students in English, math, and science courses
• Challenged students to aim for higher performance, and to understand concepts instead of memorizing them
• Organized weekly lesson to supplement course material
Swim Coach June 2007 - June 2008
De Anza Cupertino Aquatics, Cupertino, CA
• Coached two groups of 15 middle-school students in mid-level competitive swimming
• Maintained safety and discipline among swimmers, and devised team building activities
• Developed and adapted workout routines specific to improving form, endurance, and speed of swimmers
Customer Service Representative January 2007 - August 2007
YMCA, Cupertino, CA
• Assisted customers in person, as well as over the phone, regarding general enquiries, facility, and programs
• Collaborated with supervisors and coworkers to coordinate weekly activities and event planning
• Created spreadsheets to manage lists of participants’ information, transportation schedules, and program schedules
• Wrote articles for YMCA’s brochures, which are mailed to households, to advertise its programs and facilities
COMMUNITY SERVICE
Volunteer May 2004 - June 2008
Saint Claire - Chinese Community, Santa Clara, CA
• Volunteered as a kitchen aid in soup kitchens
• Promoted events to companies, and was able to recruit sponsors
• Designed multimedia projects involving video editing skills, Adobe Photoshop, and PowerPoint
• Collaborated with a team to build houses in Tijuana, Mexico for a local family
• Fundraised $1000 to help pay for the cost of participating in the mission trip to Tijuana
Lifeguard June 2007 - August 2007
YMCA, Cupertino, CA
• Supervised the general and lap-swim pools
• Certified in CPR and first aid
Cabin leader February 2007
Walden West Science Camp, Santa Cruz, CA
• Supervised multiple groups of fifth-grade students during the entire week of camp
• Coordinated group activities
• Assisted with organizing daily schedules
• Evaluated student behavior, and reported daily assessments and recommendations to supervisors
Contact this candidate