Customer Service Representative

Kimberly Robinson

Customer Service Expert

Marshall, TX 75672

accc6v@r.postjobfree.com - 318-***-****

WORK EXPERIENCE

Child Care Worker

Ware Youth Detention Center/Bossier Juvenile Detention Center - Bossier City, LA - January 2011 to

Present

Maintain safety and security within a correctional facility for individuals under 18.

Carry out safety checks on locks, doors, and alarms.

Monitor the youth and carry out physical head counts to ensure that all the youth in the facility are accounted

for at any given time.

Maintain records such as release and intake forms as well as shift reports and juvenile data

Tenant Certification Coordinator

Shreveport Housing Authority - Shreveport, LA - November 2009 to November 2010

Direct the daily operations of the management office

Plan and develop methods and procedures for the improvements of the Housing Development

Advise tenants of their obligations and responsibilities while living in a public housing project

Investigate complaints involving lease violations, make recommendations for appropriate action against

tenants

Verify all information pertaining to employment forms, home visits and welfare reports; compute all family

incomes to determine correct rent grade and bedroom size; checks home visit reports to reach score for

housing needs; review completed cases pertaining to eligibility, family size, income and housing needs.

Telephone employers and welfare agencies to complete or verify information; furnish information to applicants

and other agencies requesting technical assistance regarding regulations pertaining to eligibility.

Prepare rent rolls, compute tenant utilities, collect rent, make bank deposits and journal vouchers of

expenditures and operating receipts.

Advise tenants of the various community programs available to them, i.e., public assistance, childcare,

recreation, health care, etc.

Correctional Officer

Louisiana Department of Corrections - Baton Rouge, LA - May 2006 to April 2008

Maintain security of the correctional institution and observe and participate in supervision, control, and custody

of offenders.

Respond to emergencies and render assistance as required.

Prepare reports on activities.

Oversee inmates

Provide safety and protection to the community by containing inmates

Customer Service Representative

Convergys Corporatiom - Baton Rouge, LA - January 2002 to August 2006

Receive incoming calls from Sprint PCS customers

Assisted customers with various information such as billing information and handset information

Give customers troubleshooting techniques to resolve technical issues

Provide excellent customer service

EDUCATION

BA in Criminal Justice

Wiley College - Marshall, TX

2008 to 2010

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