Customer Service Manager

**** ******** **** *** ****

Grand Prairie, TX ***52

Phone: 682-***-****

E-mail: ***.******@****.***.***

LinkedIn: www.linkedin.com/pub/ivy-fisher/32/b53/609/

Profile:

A multi-talented professional with a track record displaying examples of customer focus,

customer service, data entry skills, listening capabilities, phone etiquette, relationship building,

interpersonal savvy, problem solving, multi-tasking, motivational techniques and management

expertise.

Ivy Fisher

Account Manager

Experience:

Client Support Coordinator

Intuition Publishing Inc. ~ October 2012 – Currently

Responsible for providing support for a close-knit team in detail-oriented data and technical

matters, interacting with customers while exercising considerable discretion for the client and

demonstrates independent judgment, high-level skills and in-depth knowledge in supporting

customers with technical issues.

Skills:

Certified in Microsoft Office Suite including Microsoft Word, PowerPoint and Excel

Actively practicing customer service since April 2006.

Education:Purvis Real Estate School ~ Licensure Date: September 2011

University of Texas - Arlington ~ July 2007- May 2011 Bachelors of Arts – Business Marketing

3.1 Grade Point Average

Customer Relationship Manager/ Underwriter

Bank of America ~ December 2011–Sept 2012

Played a critical role in helping the bank achieve customer relationship goals, Possess

general knowledge about the loss mitigation process to manage a large portfolio of

customers throughout the default servicing lifecycle and educated customers on options

such as Repayment plans, Special Forbearances, Modifications, Short Sale, or

Foreclosure.

Mortgage Specialist

June 2011–November 2011

Bank of America ~

Enhanced the customer experience and earn customer loyalty through better

communication, improved cycle time and fewer defects by providing status to

homeowners and provided an integrated, uniform and streamlined solution to collecting

documents for home loan modifications.

Student Caller and Receptionist

University of Texas at Arlington ~ August 2007 – May 2011

Completed all office related tasks, built rapport with clients and persuaded alumni to

donate to the university.

AVID Tutor

Arlington Independent School District ~ October 2010 – May 2011

Mentored high school students, Assisted with classwork for students and Specialized in geometry

and communication subjects.

Extended Care Teacher

Summit International Prep. School ~ September 2008 –March 2011

Assisted with homework for 5 to 8 year olds, managed and oversee activities in arts &

crafts with students and effectively communicated with parents to issue invoices.

Marketing Representative/Leasing Consultant

Greystar Real Estate Firm~ April 2009 – October 2009

Stated and typed up leasing obligations for residents, Completed creative marketing

projects on campus to promote the company and Greeted residents/ potential residents

and gave tours of the property.

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